Remote or Hybrid HQ - Leeds ideal candidates possess cybersecurity expertise Account Director/Customer Success Manager - Seeking a talented individual to lead cybersecurity products and service renewal process. Responsibilities include: collaborating with customers, sales teams, and internal stakeholders to enhance renewal experiences, boost satisfaction, optimize retention rates. Ideal candidates possess cybersecurity expertise, top-notch communication abilities, and a successful history in customer renewal management. Qualifications: - Bachelor's degree in business administration, Marketing, Information Technology, or a related field. - 3 years of experience in renewals, sales, or account management, preferably within the cybersecurity or technology industry. - Strong understanding of cybersecurity products and services. - Proven track record of meeting or exceeding renewal and retention targets. - Excellent communication, negotiation, and interpersonal skills. - Ability to build rapport and trust with customers, demonstrating empathy and understanding of their needs. - Proficient in CRM software and other sales tools (HubSpot). - Analytical mindset with the ability to interpret data and make informed decisions. - Strong organizational skills and attention to detail. Package: Basic: up to £65k per annum double OTE 25 days holidays plus bank holidays Pension Healthcare hiring customersuccess cybersecurity jobopening