Job Title: ServiceAdvisor (Car Dealership)
Location: West Byfleet KT147LF
Salary:(depending on experience) bonus OTE3438K
Department: Aftersales
Full Time and Permanent 42 Hours a week Monday to Friday with 1in 4 Saturday Mornings
Our client is anindustryleading and awardwinning employer who are actively lookingto recruit a Service Advisor for their dealership in WestByfleet.
JobPurpose:
Todrive the standard in customer care and deliver a courteous andefficient reception ensuring a high standard of customersatisfaction. To ensure high standards of quality workmanship andbe an advocate of the service Process Development Plan and supportcontinuous process improvement. You ll demonstrate our clientsPurpose Principles and Ambition (PPA) in all dealings withcolleagues customers andprospects.
Ourclient is looking for an experienced Service Advisor who has theability to work to deadlines and handle sensitive and confidentialinformation. Youll have excellent communication skills andexperience in a selling/customer service environment. In additionto a strong people background they are looking for applicants whocan demonstrate drive commitment and enthusiasm along with awillingness to contribute to the team and more importantly theircustomers.
KeyResponsibilities:
* Drivethe standard in customer care with the diverse customerbase
* Manage the relationship betweencustomer and dealership.
* Manage theservice process effectively.
* Gobeyond process in delivering exceptional customerservice.
* Deliver effectivevalueadded sales solutions to customers to ethically promote thewide range of our clients products andservices.
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMESBEST BIG COMPANIES TO WORK FOR
To apply for thisexciting role please submit your full CV in the strictest ofconfident to Jonathan Sweasey at Pybus Recruitment on email: or call:
Requirements
EssentialSkills &Experience:
* Administrativeexperience.
* Able to handle sensitiveand confidentialinformation.
* Excellent communicationand customer service skills with experience handlingcomplaints.
* Evidence of customerfacing administrativeexperience.
* Experience in aselling/customer serviceenvironment.
* Full driving licenseheld for a minimum of 6 months with fewer than 9 penaltypoints.
* Evidence of Right to work inthe UK
Benefits
Inaddition to receiving a competitive salary for the right candidatethis position willoffer:
* Industryleadingpackage.
* 33 days annual leave(including bank holidays) in addition to an annual leave purchase& sale scheme.
* Bonuspayments are based on yourperformance.
* Pension Scheme& Life Assurance.
* FordPrivilege vehicle purchasescheme.
* Discount on Service Bodyshopand Parts.
* 1 day each year tovolunteer for a charity of yourchoice.
* Cycle to work purchasescheme.
* Access to Perks at Workdiscountwebsite
The Ideal Candidate: Experience in delivering first-class customerservice in a customer-facing environment, ideally within anautomotive. Excellent communication skills. Drive to exceedtargets. Influencing and negotiation skills, having the ability toidentify and close the sale. Full and valid drivinglicense.