About Us
Primary Workshops for Schools is a leading provider of interactive, curriculum-aligned educational workshops for schools across the UK. We work with primary, secondary, and special schools, as well as the wider community, to provide hands-on, engaging learning experiences that enrich children’s education.
We are a small and friendly team passionate about delivering high-quality workshops. An exciting opportunity has arisen to join us as a Customer Service and Logistics Co-ordinator.
Role Overview
We are looking for a highly organised and proactive Customer Service and Logistics Co-ordinator to manage supplier relationships, coordinate workshop logistics, and oversee recruitment and onboarding of new facilitators. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and gets a buzz from keeping everything running smoothly.
Key Responsibilities
Supplier & Workshop Coordination
• Build and maintain strong relationships with workshop facilitators via phone and email.
• Organise and schedule suppliers for workshops on a rolling, month-by-month basis.
• Stay one step ahead, keeping track of ongoing bookings and following up promptly.
• Proactively chase suppliers if responses are delayed.
• Handle last-minute emergencies, quickly sourcing alternative facilitators when needed.
Recruitment & Compliance
• Lead the onboarding and recruitment of new facilitators, ensuring all safeguarding checks are completed.
• Maintain accurate and up-to-date HR records for all suppliers.
Customer & Financial Management
• Provide brilliant customer service to schools when required.
• Process supplier invoices and ensure they are passed through appropriately.
• Follow up on school payments, handle queries professionally, and escalate to finance when necessary.
Key Skills & Attributes
• Exceptional organisational
• Quick-thinking and on the ball – able to stay ahead of tasks and react swiftly when needed.
• Thrives in a fast-paced environment, managing multiple priorities with ease.
• Professional and personable, with strong relationship-building skills.
• Strong teamwork skills, collaborating effectively with internal teams.
• Confident negotiator with a proactive, problem-solving approach.
• Positive, can-do attitude, remaining calm under pressure.
What We Offer
• A fast-moving and rewarding role in a growing educational organisation.
• The chance to play a key role in delivering high-quality workshops to schools.
• A small and friendly team with supportive management.
• Competitive salary of £29,000 per annum (full-time).
• Standard working hours: 8:30am-4:00pm, Monday-Friday