The role involves leading the operational delivery of the digital health service. Collaborating with clinical teams, other multiple departments, Integrated Care Board (ICB) and external partners to ensure that digital health is effective, enhancing patient care and developing for the future. Duties and responsibilities: Oversee the development and delivery of Digital Health services including the development of standard operating procedures, rota and line management to the team leaders. Ensure that the Digital Health team are patient-centred, accessible, and compliant with NHS standards and regulations. Manage the integration of digital health services with existing clinical and administrative systems. Lead, manage, and mentor a multidisciplinary team. Foster a culture of innovation, collaboration, and continuous improvement within the Digital Health team. Ensure staff development through training, support, performance management and a culture of learning. Back fill shifts to support in times of high demand, annual leave or absence where required. Engage with internal and external stakeholders, including clinicians, patients, and technology vendors, to understand needs and drive Digital Health initiatives. Act as a key point of contact for Digital Health within EBPC, representing the company in national and regional forums and working groups. Ensure that the service operates within budget with the support of the Operations Manager and the finance department. Other Requirements: Ability to work in a fasted paced environment with priorities changing frequently. Value diversity in the workplace. Positively represent the Digital Health team and EBPC at all times. High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times. You are required to adopt a flexible approach. You are required to deal with any real or potential safety hazards. Where doubt exists, the On Call Duty Manager is to be informed. You are required to maintain a mutually supportive working relationship with all EBPC staff. EBPC maintains a no smoking policy on premises and grounds. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. General Data Protection Regulation (GDPR) All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.