DESKTOP SUPPORT ANALYST - £25K - £28K - ALDERSHOT This is an exciting opportunity for a Desktop Analyst to join a successful family run manufacturing company who really like to develop and promote from within. My client is a market leader within their field and are looking for a Desktop Analyst who will be able to grow with the company. Due to phenomenal growth within the business this is a really exciting time to join this family run manufacturing company who pride themselves on delivering leading products as a market specialist within their sector. This Entrepreneurial company give you the ownership, visibility and accountability to drive the business forward to achieve goals and targets within a newly refurbished and spacious office. What you’ll be doing: Operating and maintaining computer systems and networks to ensure that my client employees get the most effective IT functionality. This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines. As a Desk Top Support Analyst you will be: Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provide advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to senior team leaders for consideration and implementation Ensure that work is carried out within agreed service levels and in accordance with department guidelines Explain and document technical issues in a clear way to clients Use call logging system to accurately record support requests Assist with maintaining and supporting existing and new systems We are looking for a support specialist who has the ability to communicate both verbally and electronically. If you have the ability to present technical solutions or improvements to line managers in a concise manner and can think systematically and remain calm under pressure this could be the role for you