The Place
Highland Coast Hotels is a growing collection of stunning hotels located
across the North Highlands of Scotland. Our portfolio includes seven distinct
properties, each offering a unique experience to guests, from the rugged beauty
of Kylesku to the charm of Brora. At Highland Coast Hotels, we’re dedicated to
creating unforgettable experiences for our guests and an excellent work
environment for our team. With the scenic Highlands as your backdrop, join a
company that combines hospitality excellence with a commitment to
sustainability and local culture.
The Position
We are looking for a dynamic Revenue & Reservations
Manager to oversee the revenue strategies and reservation operations across
our properties. This is a hybrid role, based at the Royal Marine Hotel in Brora a minimum of one day per week,
with the flexibility of working from home, offers the opportunity to make a
significant impact on the financial performance of our growing group.
The Revenue & Reservations Manager will be responsible
for optimising room rates, managing distribution channels, and leading a team
of Reservations Coordinators to ensure a seamless booking experience for our
guests. Reporting directly to the CEO, you will be responsible for developing
and implementing strategies to maximise room revenue, improve occupancy, and
enhance the overall efficiency of the reservations process.
This role involves some travel between our hotels and offers
the chance to work closely with senior leadership and hotel management teams to
drive success across the group.
Key Responsibilities include:
·
Revenue Management: Develop and implement
revenue management strategies to maximise occupancy and Average Daily Rate
(ADR). Monitor market trends, adjust room rates, and optimise booking channels.
·
Reservations Operations: Oversee the
daily operations of the reservations team, ensuring smooth and efficient
booking processes. Maintain booking platforms, including OTAs and direct
website channels.
·
Data Analysis & Forecasting: Analyse
market demand, booking patterns, and competitor activity to forecast room
occupancy and optimise pricing strategies.
·
Team Leadership: Lead and mentor the
Reservations Coordinators, providing training, support, and performance
feedback to ensure a high standard of customer service.
·
Customer Experience: Ensure guests
receive exceptional service throughout the booking process, addressing
inquiries and resolving issues promptly.
·
Collaboration: Work closely with hotel
general managers, marketing, finance, and sales teams to align on revenue
targets, promotions, and pricing strategies.
·
Reporting & Performance Tracking:
Regularly report on revenue performance, occupancy rates, and other key
metrics, offering insights and recommendations to senior management.
The Person
Beyond the first-class physical modelling of our hotels, we’re also
investing in our people. Our vision has four key pillars; our people, our
guests, our communities, and our environment, and what matters most to us is
delivering an authentic experience of the Scottish Highlands to our
guests. This can only happen with a strong team that shares our Vision.
We’re seeking someone who thrives in a fast-paced, analytical
environment, with the following skills and experience:
* Revenue
Management Expertise:
Strong understanding of yield management and dynamic pricing strategies to
maximise room revenue and occupancy.
* Leadership
Skills: Proven ability
to lead and develop a team, ensuring productivity and high customer
service standards.
* Data-Driven: Ability to interpret market trends,
historical data, and competitor insights to inform pricing and booking
strategies.
* Tech
Savvy: Experience with
Property Management Systems (PMS), Revenue Management Systems (RMS), and
channel management platforms.
* Communication
& Collaboration:
Excellent verbal and written communication skills, with the ability to
work collaboratively across departments and with external partners.
* Customer-Focused: Dedicated to ensuring an exceptional
booking experience for guests, and able to resolve any queries or issues
promptly.
Preferred candidates will have previous experience in a similar role
within the hospitality industry, managing multi-property revenue and
reservations operations, and a track record of driving revenue growth.
As this is a hybrid role which requires working from our Reservations office in Brora, along with home working, the ideal candidate must be based in a commutable location from Brora in Inverness or the Highlands.
The Package
Competitive salary
dependant on experience + company benefits inc:
·
Flexible
hybrid working arrangement
·
Discount
for you and your family and friends on accommodation, food and beverages
·
Opportunities
for professional development and growth within the company
·
EyeMed
·
Cycle
Scheme
·
Employee
discount platform providing savings at 130,000 retail and entertainment
including supermarkets, holidays, shopping and restaurants
·
Employee
Assistance Programme
·
Refer a
Friend incentive scheme
If you’re a motivated and analytical leader with a passion for driving results
in the hospitality sector, we’d love to hear from you!
About Highland Coast Hotels
We are a collection of unique hotels located along the North Coast 500
with our people at the very heart of what we do. Spirit, warmth, authenticity,
that’s what we look for. We encourage curiosity, energy, passion, and fun.
Creating experiences that exhilarate and enlighten our guests as we showcase
the very best in Highland Hospitality. It’s important to us that we nurture and
develop our people to be the very best they can be. Training and career
opportunities are on offer along with fabulous work locations, great rates of
pay, flexible hours, and lots of other lovely perks. Find out more
at highlandcoasthotels.com.