* LOGIN TO MEMBERS' AREA
Please login or register for the Members' area. The new Members' area allows you view details of your membership and your payments as well as requesting amendments.
Job Search
Title Walmer Castle Cluster Manager Location Walmer Castle, Kent, CT14 7LJ Salary £37,863 Job type Permanent Ref 15958
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Walmer Castle Cluster Manager to join our team. The role is full time and permanent, working 36 hours per week plus occasional weekend and evenings.
As the Walmer Castle Cluster Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You'll optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
The role has line management responsibility for Deal Castle, St Augustine's Abbey and Richborough Roman Fort as well as the team at Walmer Castle.
To be considered as our Walmer Castle Cluster Manager, you will need:
- Extensive experience in visitor operations management, ideally within heritage or museum visitor attractions
- A strong understanding of the challenges of working in a historic environment
- A proven track record in leading high-performing teams
- Experience of managing health, safety, risk and security in an operational setting
- Excellent communication and collaborative working skills
- The ability to problem-solve, make sound decisions and motivate others
- A commitment to outstanding customer service and inclusive engagement
The Benefits
- Salary from £37,863, depending on skills, experience and location
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
Interviews will be held on the week commencing 19 May.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Neil McCollum, Operations Director South and East, at neil.mccollum@english-heritage.org.uk. No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
You will need to refer to the following documents when completing your application.
#J-18808-Ljbffr