Training Academy Manager - Lush Spa *internal applications only*
Application Deadline: 29 January 2025
Department: Spa Support
Employment Type: Permanent - Full Time
Location: Poole - Hybrid
Compensation: £40,000 - £45,000 / year
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Are you passionate about Lush spa treatments and dedicated to delivering exceptional training experiences? Do you have a proven track record in education and team leadership, with a knack for setting up successful training programs? If so, this exciting opportunity to manage and expand our Lush Spa Training Academy could be perfect for you!
Job Overview:
As the Lush Spa Training Academy Manager, you will play a key role in developing and delivering high-quality training programs for both Lush employees and the public. You will be responsible for overseeing the operation of existing training centres, and leading the setup and launch of new academies in strategic locations. This role requires a blend of educational expertise, operational management skills, and a passion for the Lush brand.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
Curriculum Development & Delivery:
1. Oversee the development and delivery of comprehensive training programs for Lush Spa treatments, ensuring alignment with brand standards and accreditation requirements.
2. Develop and maintain training materials, including manuals, presentations, and online resources.
3. Deliver engaging and informative training sessions, incorporating both theoretical and practical elements.
4. Ensure training programs are regularly reviewed and updated to reflect evolving techniques and industry best practices.
Academy Management & Operations:
1. Manage the day-to-day operations of existing Lush Spa Training Academies, ensuring a smooth and efficient learning environment.
2. Oversee the setup and launch of new training academies, including site selection, recruitment of trainers, and procurement of equipment and resources.
3. Manage budgets, track expenses and ensure financial sustainability of training academies.
4. Maintain accurate records of training activities, participant progress, and certification.
Team Leadership & Development:
1. Lead, manage, and mentor a team of skilled spa trainers, providing guidance, support, and professional development opportunities.
2. Foster a collaborative and supportive team environment that encourages innovation and excellence in training delivery.
3. Conduct performance reviews and identify training needs for the training team.
Quality Assurance & Accreditation:
1. Ensure all training programs meet the required standards for accreditation and certification.
2. Implement quality assurance processes to monitor training delivery and participant satisfaction.
3. Stay informed about industry developments and accreditation requirements, adapting training programs as needed.
External Partnerships & Outreach:
1. Build and maintain relationships with relevant external organisations, such as accreditation bodies and industry associations.
2. Promote the Lush Spa Training Academy to the public and potential partners, generating interest and attracting new trainees.
3. Explore opportunities to collaborate with other organisations on training initiatives and educational programs.
Skills, Knowledge and Expertise
1. Proven experience in managing and delivering training programs, ideally within the spa or wellness industry.
2. Strong understanding of adult learning principles and instructional design.
3. Excellent leadership and team management skills, with the ability to motivate and inspire others.
4. Experience in setting up and managing training facilities is highly desirable.
5. Strong organisational and project management skills.
6. A passion for Lush products, values, and customer service.
7. Excellent communication and interpersonal skills.
Benefits
1. 25 days holiday plus bank holidays.
2. *6 months’ full pay for parental leave (primary caregiver).
3. *Enhanced paternity leave.
4. Bonus scheme.
5. Day off for weekday birthdays.
6. Holiday purchase scheme.
7. 50% discount on Lush products and spa treatments.
8. Cycle to work scheme.
9. Discounted rail and bus season tickets.
10. Employee assistance programme.
11. *Financial childcare support on return to work.
12. We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
13. Support groups, film nights, yoga, meditation sessions and much more.
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