An exciting opportunity has arisen to join the West London NHS Trust NHS Talking Therapies Teams. We are looking for a Fixed Term Assistant Administrator who will support delivery of a modern, effective, patient-focused administrative service within a fast-paced and supportive environment.
Hounslow Talking Therapies are proud to serve diverse communities. The services are expanding and has an exciting opportunity for two enthusiastic and organised individuals for the post of Fixed Term Assistant Administrator, providing comprehensive secretarial and administrative support to our psychological therapies team and service.
Hounslow Talking Therapies are looking for a fixed term Band 3 Assistant Administrator for a period of 12 months, for 20 hours per week. The role will be based at the main office in Isleworth.
Individuals will be supported by a friendly and experienced management team.With approximately 65% of the workforce from BAME backgrounds, the service prides itself on being both diverse and inclusive. We are seeking to recruit individuals who welcome an exciting challenge and want to make a significant contribution to the community.
We would highly recommend applying as soon as possible as we may close the job advert early based on numbers of applications received.
The successful applicants will have good organisational skills, be able to work effectively within the team and have a polite and sensitive approach to people with mental health problems. The post holders would work from the service’s main base at the Isleworth Centre. The ability to speak Urdu, Punjabi or Hindi would be helpful but not essential.
Previous administrative experience, previous use of large client databases, computer literacy, good communication and interpersonal skills, as well as the ability to maintain confidentiality at all times are essential.
The role is varied and duties include:
Creating, developing and maintaining client record systems
Co-ordinating the booking of client assessment and treatment appointments
Occasionally dealing with telephone calls and visitors.
Data entry
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
This advert closes on Sunday 6 Apr 2025