We are looking for an engineer with an electrical background, as this experience is transferable to the Product Support Engineer for a company in Crewkerne that has a great company culture and puts its staff first.
Whether you are an engineer that wants to come off the tools or you have just started a career, perhaps you are a graduate in electrical engineering, we would like to hear from you.
This is a permanent position working a 35 hour week. Whilst training is completed you will need to be in the office 5 days however, once trained you can work 3 days in the office and 2 days at home. The salary is upto £40,000 as this will depend on the level of experience you have.
Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business. They are looking for someone who is passionate about delivering a first class service to the customer, every time. You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings. Other responsibilities of the role are:
Maintain the software database of product specifications
Guide customers through step by step solutions
Document and track customer issues and resolutions using our ticket base system
Collaborate with engineering and production teams to resolve complex issues
PCB evaluations of customer circuit and boards
Create and maintain technical documentation and knowledge base articles
Conduct training sessions for customers and internal staff
Stay updated with product knowledge and industry trends
Ensure timely and effective resolution of customer inquiries
Occasional visits to customers in UK and Europe may be requireKey skills, knowledge and experience
National Diploma or higher in an engineering-related field, preferably electronics
Proven experience in technical support or a similar role
Knowledge of electronics, especially frequency products
Ability to learn new software independently
Excellent organisational and time management skills
Strong Excel skills to include X Look ups and formulas and other Microsoft packages
Proficiency in troubleshooting hardware and software issues
Familiarity with operating systems (Windows, macOS)
Customer-oriented mindset with a focus on delivering high-quality support
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy