St George's University Hospitals NHS Foundation Trust
To provide an effective and efficient reception, clerical and administrative service to patients, visitors, and nursing staff in order to support the delivery of optimum patient care in one of the three Critical Care units (Cardiothoracic ICU, General ICU, and Neuro ICU).
Main Duties of the Job
* Act as the initial point of contact for patients, visitors, and callers to the ward ensuring their needs are met promptly and politely.
* Assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the unit's organisation.
* Support the Matron, Consultant Intensivists, and their team in the strategic and operational development of the service.
* Ensure that the appropriate medical records are available for all patients on the unit and that they are kept in a neat and tidy order.
* Accurately record and update patient details in the medical notes, admission book, iClip, and Ward watcher system.
* Promptly provide the Admissions Co-ordinators, Overseas Patients Manager, and Private Patients Office with appropriate details of individual patient admissions in accordance with Trust policies relating to eligibility for NHS treatment and private patients.
* Admit non-elective patients onto the iClip system that are direct admissions from A&E or Outpatients and liaise with the Admission Co-ordinators to prepare new notes and deal with any related problems.
* Collect and distribute the post.
* Book transport for patients who are being discharged or transferred from the unit using the patient transport system. Where necessary, support the family of patients in locating accommodation.
About Us
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust's vision: Our vision as an organisation is to provide outstanding care, every time.
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London. Our main site, St George's Hospital in Tooting, is one of the country's principal teaching hospitals, shared with St George's, University of London, which trains medical students and carries out advanced medical research.
St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences, and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
Job Responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.**
Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.
Person Specification
Qualifications and Training
* Previous experience of working with the public.
* Previous work experience in a hospital environment.
* Approachable, supportive environment, and caring nature.
* Willingness to develop new skills.
* Previous healthcare knowledge/experience.
* Experience using a patient administration system (e.g., ICLIP).
Organisational/Management
* Ability to cope in a stressful environment.
* Ability to organise and prioritise own workload and work to deadlines.
* Display efficient office management skills, word processing skills, and computer literacy with various in-house booking systems following training.
* Ability to initiate ideas in the ward environment.
General/Personal
* Smart appearance.
* Ability to work independently as well as part of a team.
* Adaptable and flexible to a changing work environment.
* Friendly, courteous, and professional manner.
* Good verbal and written communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
St George's University Hospitals NHS Foundation Trust
Address
St George’s University Hospitals NHS Foundation Trust
£29,029 a year, pro-rata incl HCAS (inner)
Contract
Fixed term
Duration
6 months
Working Pattern
Full-time
Reference Number
200-NN-6706369-A&C-Y-A
Job Locations
St George’s University Hospitals NHS Foundation Trust
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