Patient & Consultant Experience Manager | Salary DOE | Tollerton, South Nottinghamshire | Full time 37.5 hours per week | Excellent Benefits.
Spire Nottingham Hospital has an exciting opportunity for a driven Patient & Consultant Experience Manager to lead and drive improvements to the patient experience, ensuring initiatives are trialled, reviewed and embedded.
Spire Nottingham Hospital is a premium provider of private healthcare. We practice some of the most advanced treatments with the latest generation imaging and diagnostic technology. This means we can offer everything from screening, rehabilitation and cutting-edge surgical procedures across a variety of specialist treatments which are all delivered through our expert and caring clinical teams. We are the only CQC Outstanding rated private hospital in Nottinghamshire and we are committed to delivering excellent individual care from the first time a patient contacts us until after their treatment is complete.
Duties and responsibilities:
* Lead and drive improvements to the patient experience utilizing all information available within Spire.
* Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
* Demonstrate excellent communication and interpersonal skills with the ability to influence change.
* Interrogate data and turn it into meaningful actions to deliver positive change.
* Focus on the delivery of a person-centered approach to the resolution of complaints, concerns, and enquiries from patients and carers.
* Promote patient involvement and use all patient and carer/family feedback to improve practice, processes, and experience.
* Proactively deal with issues without instruction as appropriate, be a self-starter, and chair and inspire the patient experience committee.
Who we're looking for:
* Good working knowledge of the CQC.
* Experience of dealing with patients and other stakeholders.
* Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences.
* Able to work to tight timescales.
* Confidence to make decisions in an appropriate manner when direction is not available.
Benefits:
* Competitive salary and a comprehensive benefits package including:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
* Save an average of £50 per month with our free onsite car park.
Our Values:
* Caring is our passion: We put patients at the heart of everything we do.
* Succeeding together: We work together, learn from each other and celebrate success.
* Driving excellence: We stretch ourselves to achieve fantastic results.
* Doing the right thing: We make sound and considered judgements.
* Delivering on our promises: People can trust us to do what we say we’ll do.
* Keeping it simple: We make complex things easier.
We commit to our employees’ well-being through work-life balance, ongoing development, support, and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales, and Scotland, Spire Healthcare provides diagnostics, inpatient, day case, and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire, please contact Beren Freeman at Beren.freeman@spirehealthcare.com.
Spire Healthcare is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it’s their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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