Role: Head of Operations
Location: DE21, Wyvern Business Park, Derby
Hours of work: 09:00 - 17:00 Monday - Friday (37.5 hours per week)
Salary: £50,000 Per Annum (Negotiable DOE)
Who are Right Legal Group?
Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services throughout the UK. We are fully authorised and regulated by the Solicitors Regulation Authority (SRA). We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients' financial assets but their emotional assets too, for future generations.
Summary of the role:
The Head of Operations has significant responsibilities and a major role to play in the exciting development of RLG. The Head of Operations will have responsibility for the leadership, development and consistent smooth running of all Group Operations, continually driving improved standards and performance. These areas currently include acquisition and new branch on-boarding, property management, enhancement of existing ways of working through the identification and implementation of operational efficiencies, project management and general positive running of all business operations.
Key Responsibilities:
1. Be accountable for the overall delivery, development and performance of an agreed set of operational services within the RLG Operations Division.
2. Lead, motivate and develop the teams in the areas detailed above; carry out the line management of key staff and ensure that appropriate measures are in place for the line management of all Division staff to achieve Group objectives.
3. Act as a key contact point for the RLG branch community to ensure all areas are performing in line with operational processes.
4. Provide leadership to all staff working within the Operations department of the business.
5. Build and maintain strong relationships with all stakeholders and third parties that the department works with.
6. Act as mentor to department managers to assist them to meet their objectives.
7. Plan, own and control change projects across the business.
8. Provide effective project management duties including overseeing project completion timelines.
9. Report regularly to the Operations Director on full project(s) progression.
10. Identify patterns and problem areas and implement effective solutions to increase efficiency.
11. Ensure robust Business Intelligence reporting within the business is further enhanced.
12. Work alongside the Leadership team to set goals and promote company growth.
13. Prepare high quality update reports as required.
Key Skills and experience:
1. Strong organisational skills.
2. Project management and process improvement.
3. Recognised Project Management qualification.
4. Strong background in operations management.
5. Excellent leadership and team management skills.
6. Proven ability to develop and implement changes to operational process.
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