DSA Needs Assessor - Disabled Students’ Allowance (DSA) Needs Assessor.
Location: Hybrid
An exciting opportunity has arisen for a Needs Assessor to join our new team of in-house Disabled Students’ Allowance (DSA) assessors at Capita.
Capita has been appointed by Student Loans Company (SLC) to supply Disabled Students’ Allowance (DSA) services in East England, the Midlands, London, and Wales.
Capita is working closely with SLC to build a new digital journey to ensure that students benefit from a seamless experience, which will mean their needs are met faster. We will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment to sourcing better value, higher quality equipment, training students to use the technology, and providing ongoing aftercare.
Capita has been supplying needs assessments for DSA since 2005 under our Contact Associates brand and over that time, have assessed over 75,000 students and supported them on their learning journeys.
About the Role:
This role will be part of a brand-new team of in-house Disabled Students’ Allowance (DSA) Needs Assessors. It will involve preparing for and undertaking Disabled Students’ Allowance (DSA) needs assessment meetings and completing Needs Assessment Reports for students in Higher Education who are in receipt of Disabled Students' Allowances in accordance with the appropriate regulations, timeframes, and guidance. This is a hybrid role and travel will be required when assessors need to meet with clients face to face.
What you’ll be doing:
* Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.
* Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.
* Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs).
* Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.
* Conduct a review of a customer's needs when requested.
What we are looking for:
* Exemplary communication skills.
* Excellent report writing abilities and attention to detail.
* Extensive knowledge of the DSA funding guidance.
* An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities, matching the features and benefits of the Assistive Technology hardware and software package recommended, to the needs of the individual.
* Adept at working to strict KPIs and producing work of excellent quality.
* While the role involves independent/lone working we are seeking team players keen to work collaboratively with colleagues to do their best for our customers, with an appreciation that individual performance is critical to the success of the team, reliable and dependable with sound organisational skills.
What’s in it for you?
* A competitive basic salary.
* 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising to health & wellbeing, travel and technology.
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
* You’ll get the chance to follow your chosen career path anywhere in Capita.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
Location: Birmingham, United Kingdom
Time Type: Full time
Contract Type: Permanent
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