DSA Needs Assessor - Disabled Students’ Allowance (DSA) Needs Assessor.
Location: Hybrid
An exciting opportunity has arisen for a Needs Assessor to join our new team of in-house Disabled Students’ Allowance (DSA) assessors at Capita.
Capita has been appointed by Student Loans Company (SLC) to supply Disabled Students’ Allowance (DSA) services in East England, the Midlands, London, and Wales.
Capita is working closely with SLC to build a new digital journey to ensure that students benefit a seamless experience, which will mean their needs are met faster. We will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment, to sourcing better value, higher quality, equipment, training students to use the technology and providing on-going after care.
Capita has been supplying needs assessments for DSA since 2005 under our Contact Associates brand and over that time, have assessed over 75,000 students and supported them on their learning journeys.
Job title: DSA Needs Assessor
Job Description:
What you’ll be doing:
* Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.
* Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.
* Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs).
* Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.
* Conduct a review of a customer's needs when requested.
What we are looking for:
* Exemplary communication skills.
* Excellent report writing abilities and attention to detail.
* Extensive knowledge of the DSA funding guidance.
* An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities.
* Adept at working to strict KPIs and producing work of excellent quality.
* Reliable and dependable with sound organisational skills.
What’s in it for you?
* A competitive basic salary.
* 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
* Voluntary benefits designed to suit your lifestyle.
* Access to our Employee Network Groups, which represent every strand of diversity.
* You’ll get the chance to follow your chosen career path anywhere in Capita.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
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