The Area Concept Manager will oversee and lead a team of Concept Account Managers (CAMs), ensuring the highest standards of customer service and support across multiple concept networks. In this role, you will be pivotal in driving customer engagement, growth, and retention by managing and developing the CAM team. Additionally, you will identify strategic opportunities for customer acquisition and development, while managing a local area customer base.
Why work for LKQ
Here, your work goes beyond just a job. We prioritise our colleagues as the foundation of our success. We foster a friendly and inclusive work environment where everyone can be their best.
Our Colleague Promise is a testament of our commitment to you. We strive to create a fair, inclusive, and high-performing workplace where you can feel motivated, supported, valued, and proud. Work-life balance is important, and we encourage flexibility and a balanced lifestyle.
Our Customer Promise embodies our unwavering dedication to excellence. We commit to being their supportive partner of choice whenever they need us and offering only the highest quality products and services.
Key Responsibilities
1. Lead, coach and develop CAM team, ensuring high standards of customer engagement and service across all accounts.
2. Act as the primary communication link between the CAM team and the Head of Concepts, providing performance updates and insights.
3. Collaborate with the Head of Concepts to create and implement strategies for network growth, customer acquisition and revenue optimisation.
4. Oversee key accounts, ensuring regular reviews and identifying growth opportunities.
5. Drive strategic customer acquisition and development initiatives in your region.
6. Support CAMs with escalated customer issues, ensuring timely resolution.
7. Build strong relationships with suppliers and field teams to drive concept growth and customer satisfaction.
8. Organise local customer and supplier training events to boost product knowledge and engagement.
9. Manage a local customer base, focusing on engagement and relationship building.
10. Review customer behaviour to identify growth opportunities and mitigate risks.
11. Monitor customer satisfaction, addressing issues proactively.
12. Work cross-functionally to ensure smooth coordination and support customer needs.
Skills and Experience
1. Demonstrated leadership in managing and developing high-performing teams.
2. Exceptional skills in communication, presentations and influencing others.
3. Ability to cultivate and maintain strong relationships with customers, suppliers and internal stakeholders.
4. Commercially astute with a sharp strategic mindset.
5. Highly organised, capable of managing multiple priorities and delivering results under pressure.
6. Ability to work both independently and collaboratively, handling multiple tasks simultaneously.
7. Strong IT proficiency, particularly in Microsoft Excel.
What we offer
1. 33 days annual leave (inc. bank holidays).
2. Personal development leading to career opportunities across UK & Europe.
3. Contributory pension scheme.
4. Life assurance.
5. Support through our 24/7 Employee Assistance Programme for you and your family.
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