What You'll Be Doing
Driving Commercial Performance
* Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions.
* Understand your local market and competitors, using insights to shape effective trading and sales plans.
* Develop and implement local initiatives to drive sales growth and enhance customer loyalty.
* Build strong relationships with suppliers and Support Centre teams to maximize opportunities and store efficiency.
Leading Through People
* Lead, motivate, and develop your team to perform at their best, fostering a high-performance culture of support and accountability.
* Coach team members in the moment and through structured sessions to build skills and confidence.
* Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes.
Delivering Outstanding Customer Experience
* Model best-in-class customer service daily, setting the tone for a great in-branch experience.
* Maintain close relationships with trade members to build trust and encourage repeat business.
* Resolve all customer complaints swiftly and fairly, balancing commercial and customer needs.
* Use customer feedback and market knowledge to refine your store's service and offerings.
Operational Excellence & Safety First
* Oversee daily operations to ensure efficiency, safety, and compliance with company standards.
* Take accountability for all store Health & Safety matters, promoting safe working practices and ensuring legal compliance.
* Act as a key holder, responsible for store security, opening and closing procedures, cash handling, and vehicle/plant safety.
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