Job Description
Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London.
Responsibilities:
* Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience.
* Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
* Maintain accurate records of moving complaints, their causes, and resolutions.
* Monitor and respond to online and email reviews appropriately.
* Coordinate and manage some moving client files as required.
* Address and resolve moving customer queries and complaints promptly and effectively.
Requirements:
* Strong customer service skills are essential.
* Experience in handling complaints is preferred.
* A negotiator with strong conflict resolution skills.
* Moving industry experience is advantageous but not essential.
* Ability to manage multiple tasks and coordinate effectively.
* Excellent communication skills, both written and verbal.
* Detail-oriented with strong organizational skills.
If you meet the above criteria and are interested in joining a successful removals company, please contact Alchemy today.