We are recruiting for a Maternity Booking Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This role will involve cross site reception cover for Lister Hospital, QEII Hospital and Hertford County Hospital. Essential you have a driving licence and car. This role also involves office-based administration supporting the maternity service managing referrals, phone lines, preparation of clinics and many other administration tasks.
You will need to have initiative and be able to cope with working in a very busy and demanding environment. You will need to be flexible and able to work shift patterns.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The post holder will be one of a team of Administration Clerks providing clerical/administrative support for the Consultants and their respective medical teams within the Obstetrics and Gynaecology Directorate.
The post holder will deal directly with patients and relatives over the telephone and in person, accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
* NQV qualification in customer care or equivalent
* GCSE (Grade C or above) or relevant experience
Previous Experience
* Significant experience working within the NHS or other healthcare environment
* Relevant experience of working with databases
* Ability to use MS Office including Word, Excel and E-mail.
* Ability to use Lorenzo system
* Experience of dealing with staff at all levels
Skills
* Ability to work under pressure and meet deadlines
* Excellent oral and written communication skills
* Ability to deal with angry distressed patients and relatives.
* Able to work on own initiative
* Ability to prioritise workload
* Ability to display sensitivity/diplomacy and tact at all times
* Able to adapt to change
* Able to work effectively as a team player
* Able to project a positive attitude
* Ability to effectively respond to customer needs using critical thinking
* Able to ensure standards are adhered to
Knowledge
* Significant experience in customer care gained within a busy, pressurised environment in a service or similar environment
* Understanding the needs for confidentiality.
* Experience of working within a NHS booking centre
* Call centre or similar environment experience
* Awareness of Health & Safety requirements
Other Requirements
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr