Job Title: 1st Line Support Engineer
Location: Ipswich
Industry: IT Consultancy
Salary: £26,000-28,000 per annum (DOE)
About the Company:
Our client is a well-established IT consultancy firm based in Ipswich, delivering high-quality IT support and solutions to a diverse range of businesses. With a commitment to excellence and customer satisfaction, they are now looking for a 1st Line Support Engineer to join their growing team.
The Role:
As 1st Line Support Engineer, you will be the first point of contact for clients, providing technical support and troubleshooting a range of IT issues.
Key Responsibilities:
1. Provide 1st line technical support via phone, email, and remote access.
2. Diagnose and resolve hardware, software, and networking issues efficiently.
3. Escalate complex technical problems to the 2nd or 3rd line support teams when necessary.
4. Accurately log and track all support tickets in the service management system.
5. Maintain excellent communication with clients, ensuring they are updated on the progress of their queries.
6. Assist in setting up and configuring desktops, laptops, and mobile devices.
7. Support users with Microsoft 365, Active Directory, and Windows OS troubleshooting.
8. Follow established procedures and contri...