South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
Health Informatics Support Worker
* Based at Paddock Wood Make Ready, with an opportunity for some home working and some travel across SECAmb sites
* Band 3 under NHS Agenda for Change
An exciting opportunity to join a SECAmb's busy Health Informatics Team.
The Trust has made a commitment to improving outcomes from clinical audit. This post holder will be required to accurately source patient records and collate the associated clinical data to support Clinical Audit and Quality Improvement. The data will be analysed within the team and reported to internally clinicians, the Trust leadership teams and Trust Board, and externally as appropriate.
The postholder will be committed to creating a culture of continuous improvement and will work to improve the effectiveness of processes within the team as well as supporting improvement across the Trust.
Main duties of the job
The Health Informatics Team is responsible for the management and audit of paper and electronic clinical records.
This includes scanning, indexing and secure storage of all paper clinical records created within the Trust whilst managing the internal data flow and data validation processes for electronic and paper records.
The department is also responsible for the collection of data from clinical records; the use of this data to produce reports that drive improvements in the quality of care provided by the Trust; and for sharing learning alongside the knowledge and skills required for clinical audit and improvement with colleagues across the Trust.
Working for our organisation
* Opportunity to join the NHS Pension Scheme
* A minimum 27 days' holiday each year, increasing after 5 years’ service.
* Personal and professional development and training opportunities.
* Salary Sacrifice schemes for cars or push bikes.
* Access to occupational health and counselling services.
* Back up buddy App
* Access to NHS discounts, offering NHS employees a range of money-saving deals.
Detailed job description and main responsibilities
In this role you will:
* Receive, sort and store complete Patient Clinical Records (and associated forms) in date/station order.
* Take responsibility for, and accurately record receipt of Patient Clinical Records from Logistics drivers.
* To deputise for the Health Informatics Manager (non-clinical) in their absence undertaking clearly defined tasks to ensure business continuity.
* To undertake scheduled scanning and data validation processes. You will also undertake secondary validation of records for the Trust’s reporting of Clinical Outcome Indicators and other measures as required.
* To run the alpha-numeric processing of data for paper clinical records using the Trusts software and undertake Quality Assurance processes to ensure all scanned records are imported correctly for data validation.
* Investigating mis-matched data and user errors within the Trust’s electronic record system. Retrospectively auditing records to ensure accuracy and quality of data within multiple databases.
* Collection and input of accurate data relating to all aspects of Health Records for reporting to internal and external key stakeholders.
Person specification
Qualification/training
* Good general standard of education at NVQ level 3 (or above) or equivalent experience.
* Clinical audit qualification or other similar experience.
Knowledge
* Working knowledge of records systems and databases
* Working knowledge of Data Protection and confidentiality principles and legislation.
* Knowledge of records retention schedules and guidelines
* Knowledge of data analysis and associated software/computer systems acquired through formal education or experience.
* Knowledge of clinical terminologies.
Experience
* Experience in a role involving data collection, analysis, and reporting.
* Experience of scanning and data validation to a very high level of accuracy.
* Experience of working in a healthcare environment
Skills
* Proficient in the use of IT systems including Microsoft Office suite, Outlook email, Internet, Intranet and Share Point as examples.
* Car driver and able to travel across the Trust, including at short notice.
* Ability to understand and present information logically and concisely both verbally and in writing, including the ability to present information with clarity.
* Competence in the use of design software.
Personal Qualities
* Ability to prioritise workload and work on own initiative with limited supervision.
* Well-developed interpersonal skills – able to converse clearly and concisely, in a positive manner at all levels
* Ability to work under pressure and meet deadlines.
* Organised and pays attention to both the big picture and detail.
Other
* Excellent punctuality
* Able to undertake further training/development as necessary.
* Patient experience and clinical care quality focused.
* Evidence of ongoing personal and professional development.
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.
Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.
In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.
Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.
As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.
The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.
We are committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.
When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.
The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.
When completing the reference section, please include details to cover the last three years’ history.
Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.
Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Shelley Rhodes Job title Health Informatics Manager (non-clinical) Email address shelley.rhodes@secamb.nhs.uk Additional information
contact via email
#J-18808-Ljbffr