Infrastructure Engineer
High Wycombe
£45k - £50k
Benefits:
Discretionary yearly bonus scheme dependant on company performance.
33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
Free on-site parking.
Training and Career growth.
Opportunity to work on diverse and challenging projects
Role:
As a Technical Specialist, the successful candidate will join a team of specialists where you will be able to bring your knowledge and experience to our already strong technical team.
Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and P2 issues where some of their infrastructures need to be operational 24x7. You will work closely with other Technical Specialists to support our clients to a high standard.
Key Skills:
Provide exceptional level of Technical Service to our customers at all times.
Ensure all tickets are worked on in priority order.
Making sure all support tickets are updated daily with communications out to customers in
line with the SLAs set on the ticket.
Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language.
Ability to work independently and meet deadlines consistently.
Ability to lead a team of engineers as part of projects ...