Are you an experienced Operational Manager with a background in leading and supporting a customer service team and looking for a new and exciting role based in Belper?
If so, we have an excellent Operational Manager role that could be perfect for you.
We are working with a fantastic client based in Belper who is looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.
To be considered for the role, you’ll require the following essentials:
1. A Management Level 5 qualification or previous experience in a managerial role.
2. Fundamental understanding of contact centre operational management.
3. Excellent motivation and team management skills.
4. Highly analytical with attention to detail.
5. Ability to work on own initiative with a pro-active approach.
6. Ability to manage individual performance.
7. Excellent IT knowledge, particularly Excel and PowerPoint.
8. Flexibility to work within fluctuating business needs and tight deadlines.
Within this position, you’ll also be:
1. Leading and supporting a team of customer-facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
2. Working with a team of Operational Managers to ensure alignment of goals and objectives.
3. Building and maintaining close inter-departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
4. Delivering exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
5. Leading the way by mentoring and developing individuals.
6. Consistently delivering optimum efficiency of skills & resources.
7. Understanding and presenting clear M.I data.
8. Working with current processes and delivering improvements to all operational functions.
Salary & Working Hours
Salary is £33,000 pa plus bonus.
Monday to Friday and 1/5 weekends.
25 days holidays plus Banks.
Amazing pension scheme.
Free on-site parking.
Subsidised restaurant.
International development opportunities.
Subsidised private healthcare to name a few.
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre, and Office Support.
Talk Staff Recruitment acts as an employment agency in relation to this vacancy.
See our website for more details and jobs available.
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