Trade Counter Customer Service Executive / Supervisor
Salary: Circa £28k, plus store bonus scheme and additional benefits
Hours: Full-Time / Part-Time with weekend availability
Locations: Ferndown, New Milton, and Lymington – Hampshire
About Us
Join a successful, family-run decorators’ merchant known for top-quality products and exceptional service across 18 locations nationwide. From DIY enthusiasts to trade professionals, our commitment to excellence ensures customers always get "The Best Start for a Perfect Finish." We are excited to welcome a dedicated Trade Counter Customer Service Executive / Supervisor to our Hampshire team, supporting stores in Ferndown, New Milton, and Lymington.
The Role
As a Trade Counter Customer Service Executive / Supervisor, you'll be instrumental in creating a top-notch experience for customers. You'll lead by example, ensuring high standards across the store while helping customers find exactly what they need.
Key Responsibilities:
* Store Leadership: Act as a key holder, managing store opening and closing to ensure security and readiness.
* Customer Engagement: Provide exceptional service tailored to both trade professionals and retail customers.
* Sales & Service: Support your team to achieve sales targets, sharing product knowledge and solutions.
* Store Standards: Maintain an appealing, well-organized store layout.
* Stock Management: Keep shelves stocked and inventory up to date.
* Team Collaboration: Foster a positive and productive work environment.
What We're Looking For
* Experience: Previous sales or customer service experience in trade or retail settings, ideally with some supervisory experience.
* Driving License: Must have a valid driver’s license and access to a vehicle.
* Flexibility: Weekend availability and willingness to travel to nearby stores as needed.
* Skills: Team-oriented, strong communication skills, high attention to detail, and a commitment to quality.
Benefits
* Competitive pay up to £13.00 per hour
* Performance-based bonus scheme
* Company pension and employee discounts
* Pathways for career growth in a nationwide family-run business
Schedule:
* Flexible 10-hour shifts, some Saturdays 7-2pm
Qualifications
* Education: GCSE or equivalent preferred
* Experience: 1+ year ideally with some trade counter experience, not essential.
If you’re ready to join a company that values people and takes pride in every project, apply today and help us achieve the “Perfect Finish” every time