About the role… As a dynamic leader, you'll steer day-to-day operations to boost financial performance by driving revenue growth and enhancing productivity, all while elevating customer satisfaction at our hotel. Your mission: to develop a high-performing team, deliver exceptional guest experiences, uphold company standards, and amplify our hotel and brand presence within the community. Balancing hands-on involvement with a strategic mind-set, you'll maintain a seamless operation where everything works flawlessly, ensuring our guests enjoy a safe and comfortable stay. With a sharp commercial focus, you’ll stay ahead of the game, continuously optimizing both guest satisfaction and business outcomes. About you… Previous experience in a similar role is essential. You thrive in hands-on environments, embracing the energy of the operation and the meaningful impact we create. Your leadership skills are top-notch, with a proven track record in developing and inspiring teams. You know how to build a collaborative, positive, and motivated workforce that’s laser-focused on achieving company goals You’re interpersonal and customer service skills are exceptional, ensuring every guest enjoys a seamless, memorable experience. You’re proactive in resolving challenges, whether with the team or guests. Strong communication skills across various channels are a must. You’re flexible, adaptable, and excel under pressure, skilfully navigating both routine and unexpected tasks. With a keen eye for detail and precision, you manage your time—and your team’s time—efficiently. Your financial and commercial acumen adds another layer of expertise to your role. Working with us provides great benefits, including: Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World 50% off Food & Beverage at all our Hotels & F&B Venues Spa Discounts at our venues with a Spa Retail, Cinema & Leisure Discounts Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more Monthly ‘Star of the Month’ Awards Long-service Awards, that start after 1 year of service ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year. Pension Scheme Other incentive programmes that run throughout the year About us… At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide. INDHP