Customer Service Administrator (FTC to March 2025)
Department: Customer Experience
Employment Type: Full Time
Location: Cardiff, UK
Reporting To: Customer Care Manager
Compensation: £22,307 / year
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Please note, this is a fixed term contract till March 2025, with a potential to be made permanent.
We are seeking a detail-oriented and motivated Temp to join our team and assist with crucial administrative tasks. This role involves updating insurance documents for our extensive base of contractors, as well as printing, packing, and sending welcome packs and SafeContractor stickers to our customers. The successful candidate will play a key role in ensuring that our records are up-to-date and that our customers receive their welcome materials promptly.
What that means day to day
* Review and verify the accuracy of insurance documents submitted by contractors.
* Update and maintain the contractor database with the latest insurance information.
* Communicate with contractors via email or phone to obtain missing or additional information as required.
* Ensure that all updates are completed accurately and in a timely manner.
* Print, pack, and send welcome packs and SafeContractor stickers to new and existing customers.
* Manage inventory of welcome pack materials and ensure supplies are reordered as necessary.
* Collaborate with other team members to support additional administrative tasks as needed.
What you’ll need to be successful
* Strong attention to detail and accuracy.
* Excellent organizational and time management skills.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook).
* Ability to work independently and manage repetitive tasks efficiently.
* Good communication skills, both written and verbal.
* Previous administrative experience is preferred but not essential.
* High school diploma or equivalent.
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
* Enhanced Parental Leave
* Generous annual leave
* Healthcare Plan
* Annual Giving Day – an extra day to give back to yourself or your community
* Cycle-to-work Scheme
Future Planning
* Pension scheme with employer contributions
* Life Assurance – 3X base salary
* Rewards Program – access to discounts and cashback
* LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
* A response to your application within 15 working days
* An interview process consisting of:
o An initial discovery call with the recruiter
o A first stage interview via Microsoft Teams
o Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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