Retail Managers are the ones in charge of stores and shops, and are tasked with ensuring the smooth running of daily trading and customer interactions. This role has elements of people and site management, as well as general administration. Typical day to day responsibilities include:
* Oversee and support shop staff
* Manage stock levels and replenish as required
* Reviewing staff performance and providing training when necessary
* Ensure general quality standards are met
* Manage health and safety site requirements and training
* Manage site security
* Update the retail team on site performance and business objectives
* Handle customer queries and complaints
* Be a constant presence on the sales floor
* Handle point of sale
* Liaise with management and different departments in the business to ensure smooth and efficient running of the site.
* Stay aware of market trends and implement changes to strategies as required
Retail Managers will greatly benefit from the following skills and qualifications:
* HND (UK) / Associate Degree (US) or Degree in Marketing, Retail Management, or Business Studies
This position is on a full-time basis, contracted to 40 hours per week. As a Retail Manager, you will be responsible for ensuring our unit and service counters run effectively and meet compliance standards across all catering and service teams. Our ideal Retail Manager will be passionate about great-tasting food and exceptional customer service.
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