OverviewAre you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?ResponsibilitiesThe Role:Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.Carry out computerised estimates using Audatex
Communicate with customers to provide repair information and an indication of completion time
Compile all relevant information and complete supporting documentation
Record all estimate / repair information on the Advance system
Monitor progress of the vehicle through the repair process
Negotiate estimates with the Aviva Engineer when required
Discuss claim related issues with the Aviva Engineers
To identify opportunities for non-insurance related repairs
To conduct mobile and drive by estimates
To maintain and secure allocated equipment
To assist other team members as and when requiredQualificationsDesirable qualifications and experience:Proven experience or knowledge of working in the automotive repair industryATA Accredited
Customer service skills - experience of delivery high quality service to customers
Planning and organisational skills
Flexibility and adaptability managing workflow across a number of department/specialisms
Valid driving licence
Who are Solus?Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.Why Join Solus?We have so much to offer when it comes to being a Solus colleague:Competitive salarybased on location, skills, experience, and qualifications.
Bonus opportunitytied to your performance and the overall success of Solus.
Company pension schemewith employer contributions.
33 days' holiday(including bank holidays), with the option to buy or sell up to 5 days.
Save moneywith up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva's successthrough the Aviva Save As You Earn scheme.
Supportive policiesincluding parental and carer's leave.
Wellbeing focuswith tools like Group Income Protection and 24/7 GP access.At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.Ready to join us?Apply online today, and our team will be in touch within 14 days.You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc
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