Lancashire Teaching Hospitals NHS Foundation Trust
Are you looking for a change in career? Do you want a role that allows you the flexibility to work around your personal commitments? Do you want to go home at the end of your shift knowing you helped make your local hospital a great place to be cared for?
We are looking for enthusiastic and reliable people to join and become part of our team as a Domestics Supervisor.
You should have a good knowledge of cleaning practices, COSHH, and customer service experience. You will need effective written and verbal communication skills with all levels of staff, patients, and the general public. You'll take initiative, be able to work under pressure, meet competing demands, and motivate the team.
You will be required to work to, and maintain standards as set by the NHS National Cleaning Specifications. Enthusiasm and dedication to provide a clean, safe environment is essential.
Main Duties of the Job
As a supervisor, it will be your job to ensure that a clean and hygienic environment is always maintained for Trust staff, patients, and members of the public in line with National Standards of Cleanliness. You will also assist with the co-ordination and management of staff in the capacity of a first line manager.
You will coordinate and supervise the cleaning either manually or with the use of mechanical equipment provided, and when necessary, assist with daily cleaning duties in times of staff shortages.
It will also be your role to assist with the management of performance issues including attendance, conduct, and capability, complying with the appropriate Trust policies in relation to these issues.
You will complete weekly staff rotas for the areas you are responsible for, covering sickness and annual leave to ensure there are adequately trained staff to maintain the level of service. You will also train and assess Domestic Assistants as per the department's Induction Programme in all aspects of cleaning and the use of equipment.
Job Responsibilities
* Communicate effectively with colleagues to ensure an accurate exchange of information about domestic tasks and service requirements.
* Communicate with a range of service users either internal or external in person and over the telephone to understand individual needs and provide information relating to the catering service.
* Promote Trust values.
* Ensure that a clean and hygienic environment is maintained at all times for Trust staff, patients, and members of the public in line with National Standards of Cleanliness.
* Regularly review work schedules and monitor all cleaning activities.
* Report any pest sightings or building environment faults immediately.
* Coordinate and supervise the cleaning either manually or with the use of mechanical equipment provided.
* Assist when necessary with daily cleaning duties in times of staff shortages.
* Assist with the co-ordination and management of staff in the capacity of a first line manager.
* Assist with the management of performance issues including attendance, conduct, and capability, complying with the appropriate Trust policies in relation to these issues.
* Assist with the monitoring and management of sickness and absence, liaising with managers as required. In particular, conduct return to work interviews following staff absence.
* Prepare staff rotas, allocating duties on a daily basis to ensure all tasks are completed in a timely manner.
* Participate where required within the interview and selection process for band 2 staff.
* Actively encourage staff development following the Trust's policies and procedures.
* Complete weekly staff rotas for the areas you are responsible for, covering sickness and annual leave to ensure there are adequate trained staff to maintain the level of service.
* Train and assess Domestic Assistants as per the department's Induction Programme in all aspects of cleaning and the use of equipment.
* Conduct annual staff appraisals.
* Allocate and monitor staff annual leave.
* Liaise with the Domestic Services Manager regarding recruitment issues to maintain staffing levels as per the establishment.
* Maintain staff records (holidays, sickness, and training as required).
* Participate in the interviewing of new employees when required to do so.
* Complete incident forms when necessary.
* Report any defective equipment, personal injuries, or health and safety hazards.
* Escalate to a manager if necessary.
* Proactively support the continued development of the domestic service.
* Maintain and develop own competence.
Person Specification
Qualifications and Education
* Good general level of education to GCSE standard.
* IOSHH Managing Safely qualification.
* European Driving Licence (ECDL).
* NVQ 3 in Cleaning Building and Interiors.
Knowledge and Experience
* Knowledge of Information Governance and Data Protection.
* Domestic service experience within a healthcare setting.
* Experience in dealing with the public.
* Previous supervisory experience.
* Knowledge/experience of delivering training interventions.
* Infection Control experience.
* Experience of delivering workplace training including the use of online packages.
* Experience of delivering training to small groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Lancashire Teaching Hospitals NHS Foundation Trust
£24,071 to £25,674 a year Per Annum, Pro Rata
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