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Customer Service Advisor - Careers at Xplor Technologies, Newcastle upon Tyne
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Client:
Xplor
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
f59e2b663500
Job Views:
14
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
This role involves being the friendly first voice of Xplor, welcoming customers via phone, email, and live chat, and resolving their questions efficiently. You will help customers with account and contract inquiries, share insights to improve processes, and ensure systems are accurate and up-to-date. The position requires effective communication, problem-solving skills, attention to detail, teamwork, adaptability, and resilience.
Qualifications:
* Natural Communicator: Friendly and clear in communication across various channels.
* Solution Finder: Enjoys resolving customer questions effectively.
* Eye for Detail: Accurate and clear record-keeping.
* Supportive Team Member: Works well with others and supports team efforts.
* Adaptable and Resilient: Thrives in changing environments and handles challenges well.
Additional Information:
* Opportunities for skill and career growth with LinkedIn Learning.
* Flexible work arrangements to support work-life balance.
* Family-friendly policies and a diverse, inclusive culture.
* Application instructions: Send your CV with the word "moonshot" at the top to demonstrate attention to detail.
We value diversity and encourage candidates from all backgrounds to apply. For more about us, visit our careers page and FAQs. Please apply through our portal or external job boards only, and do not email applications. Note that we do not use AI for hiring decisions and are committed to fair employment practices.
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