Customer Feedback Specialist Eastbourne Contract £15.32 per hour Our client is looking for an experienced Customer Feedback Specialist. The role is to support the Customer Feedback team manage complaints and customer feedback. This will involve contacting the tenant to establish the issue being raised, keeping tenants up to date on progress with the complaint investigation, and following up on feedback received in response to complaints surveys and feedback. The role will also involve managing the 'complaints feedback' inbox uploading complaints updates and communicating these to other officers. The role may also involve investigating and writing responses Excellent organisational and prioritisation skills, able to work effectively with minimal supervision to meet challenging objectives and deadlines A good level of written and oral communication, including the ability to persuade and influence people to act and make decisions in a way which protects and promotes biodiversity. A sound knowledge of communication and customer care skills Ability to produce accurate correspondence and written communications in a variety of formats. Ability to recognise customers communication needs and address these professionally and appropriately Able to produce clear and accurate written communication PLEASE ONLY apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer