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Sector: Charity and Not for Profit
Role: Manager
Contract Type: Permanent
Hours: Full Time
We have an exciting opportunity for a Team Leader to join our victim service team, working 37.5 hours per week on a hybrid basis.
Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
County/Borough: Greater London
Office location: Victim Support, 3rd Floor, 5-7 Singer Street, London, Greater London, EC2A 4BQ
Work schedule: Working 5 days Monday-Saturday on a rota basis
Basic Salary: £29,580 per annum
Contract type: Permanent
DBS required? Yes
Police vetting required? No
Closing Date: 21/01/2025
Ref No: 5919
What we offer:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
About the role:
The role of the Team Leader is to:
1. Ensure the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.
2. Lead the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.
3. Work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.
4. Focus on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Company
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime.
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