This is an exciting opportunity to work within Joint Justice Services, working as part of the Victim and Witness care team, based at Bethel Street Police Station in Norwich. Working as a Witness Care Officer you will deliver all aspects of victim and witness care in accordance with legislation and relevant codes of practice, service level agreements, policies and procedures whilst keeping victims and witnesses of crime updated throughout the criminal justice process. This role is about making a difference to victims as a single point of contact. The Role Principally you will be communicating with victims and witnesses from a variety of different backgrounds with wide-ranging needs and capabilities. You will assess their needs and provide information about court and giving evidence. The role demands a high level of initiative and problem-solving skills, in particular coordinating witness arrangements or requirements whilst communicating with other internal and external agencies. This is a fast-paced role, frequently requiring reaction to last minute changes in the court listing and delivering difficult news. Essential Criteria Good numeracy and literacy skills Demonstrate an understanding of the Criminal Justice System Experience of dealing with people from a variety of backgrounds, with wide-ranging needs and varied capabilities Demonstrate the ability to work in a customer-focused environment Ability to work under own initiative to find solutions whilst working to set standards Excellent verbal and written communication skills Experience of working to high levels of accuracy and quality standards Problem solving and decision-making skills with the ability to interpret information from a number of sources identifying any deficiencies or shortcomings Administrative and organisational skills to prioritise and manage workloads within given deadlines Good keyboard skills with a sound knowledge of Microsoft Office, in particular Word, Outlook and Excel Desirable Criteria Knowledge of data protection principles An understanding of the impact of crime on the different communities the team serves Understanding of mental health awareness Knowledge of equalities and diversity principles Salary quoted will be pro-rata based on part-time hours worked. Job Types: Part-time, Fixed term contract Contract length: 14 months Pay: £26,106.00-£29,109.00 per year Expected hours: 34.41 per week Schedule Monday to Friday Work Location: Hybrid remote in Norwich NR2 1NN