Customer Service Advisor£26,000 PA + Quarterly bonus schemeEynsham, OX29Full-Time / Permanent Monday to Friday 08:00-17:00Job Summary:As a Customer Service Advisor, your primary role is to deliver an exceptional experience to all customers and promote our complete range of products and services. You will ensure customer needs are managed in a timely and professional manner by being highly organised and knowledgeable about our products, processes, and systems. Your positive and helpful attitude, combined with your experience, will help you exceed customer expectations when answering questions, processing orders, and providing solutions to customer enquiries.Key Responsibilities:Answering inbound customer callsMaking outbound calls to lapsed and active customersAccurately processing ordersProviding prices and stock availabilityIdentifying the best-suited product for the customerProblem-solvingBuilding strong relationships and identifying opportunitiesRecognising up-selling opportunitiesAdvising on lead-time for back-ordered itemsProviding updates on order statusManaging orders and quotationsFollowing up on provided quotationsUpdating the company CRMServing at the Trade counterBenefits: Company bonus scheme30 days annual leave – Increasing by one per year up to 33Additional days off for: Birthday / Christmas Eve / VolunteeringFree parkingDiscounted rates for company productsCompany social eventsHow to Apply:If you are passionate about customer service and meet the above requirements, we would love to hear from you. Please send your CV including contact details and we will be in touch