EXCITING OPPORTUNITY
We are seeking an additional Receptionist to join our well-established team at Cootes Veterinary Clinic. This is a part-time permanent position working 20 hours per week between the hours of 8:30 am - 7:00 pm, which will include working one Saturday morning in three until 1:00 pm.
About The Role
The Receptionist is responsible for helping keep the practice clean, open, and safe. You will be the first point of contact for clients and the general public both on the telephone and in person, so you will be required to demonstrate a professional and knowledgeable impression to promote the practice.
The successful candidate must be friendly and enthusiastic. Some Veterinary Practice experience is an advantage but not essential; you must have a great attitude and a willingness to learn. You will need to be confident and able to interact with our clients, providing a high level of service and customer care. You must also be able to work on your own without supervision when required.
Your Responsibilities Will Include
* Provide an excellent experience to all patients and customers.
* Serve as the initial point of contact for patients and visitors.
* Answer the telephone in a professional manner.
* Greet visitors in a friendly manner.
* Book, cancel, and change appointments, and follow up treatment as needed.
* Answer general administrative questions or direct them to the appropriate party.
* Deal with some administrative responsibilities.
* Quickly resolve issues related to phone, emails, or paperwork.
* Process and record payments.
* Dispense medications/prescriptions.
* Keep client/patient records up to date.
* Maintain stock levels.
* Ensure the reception area and consulting rooms are kept clean and tidy at all times.
Join our supportive team
We are a small, long-established team within a family-feel clinic. We are set within a beautifully refurbished building with ample space, including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. We have hosted annual successful dog shows and have successfully been awarded Community Grants for two years running.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave (FTE)
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
Cootes Veterinary Clinic, Burgess Hill
Gatehouse Lane, Burgess Hill, RH15 9XD, United Kingdom
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. #J-18808-Ljbffr