To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Our Reception rota covers shifts from 0800 to 1830 - 2000 on Tuesday evenings. To welcome all patients and visitors to the Practice at reception in a courteous and professional manner, ensuring they access services as appropriate Answer incoming calls and process requests in line with current protocols To use the electronic appointment system, booking and cancelling appointments, maintaining, and monitoring the system Carrying out a range of administration tasks relating to clinical services and patient care, including but not limited to: Data entry on the clinical systems Extracting data Filing Scanning of documents Registering new patients Processing Online Patient Services tasks Collecting and preparing pathology samples for transfer to the lab Reviewing and taking appropriate action to process incoming emails Ensure that requests for repeat prescriptions are generated accurately and efficiently, following practice protocol Process incoming and outgoing patients notes and medical reports in line with protocols Opening and distributing post Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies To offer general assistance to colleagues/practice teams, communicating with clinical staff to complete requests and resolve problems Opening and closing practice premises and maintaining security in line with protocols Ensure Reception and Waiting rooms/Public areas are kept clean and tidy and reporting problems as they arise Contribute to the Practice meeting targets set either internally or external i.e., QoF Completing general administrative duties to support the Practice operation as required