Engaging with operational managers to support the accurate collation of time & attendance of our Key Account Network field operational placemakers.
1. To ensure escalation of any pending issue to Management within the SLA agreement.
2. Develop and maintain good working relationships with internal customers.
3. Collating and data inputting information into relevant reporting systems to enable efficient recovery of cleans.
4. Accurate input of place makers overtime, absence, and payrates into the system.
5. Accurate linking of place makers to timesheets.
6. Query support for front line placemakers.
7. Accurate completion of all anomaly types before the payroll deadline.
8. Accurate processing of all requests from managers in relation to placemakers time & attendance.
9. Maintaining and updating relevant trackers, forms and reports.
10. Analysis of data relating to time & attendance.
11. Accurate & timely completion of mandatory notes within relevant systems.
12. Following up on requests for support.
13. Preparing documents and reports to send to internal teams and/or external customers daily.
14. Writing and editing company correspondence.
15. Coordinating and managing designated regions through all forms of communication.
16. Giving feedback on Operational Support efficiency and suggesting possible improvements.
17. To carry out any other duties required by the business within the scope of the role.
18. To ensure customer care principles are always practised.
19. To adopt a flexible and proactive approach, responding to frequently changing work priorities.
20. To support and maintain office Health and Safety rules.
21. To work closely with our colleagues to ensure consistent application of personnel policies and procedures.
Person:
* Customer focused ethos with a “Can do and does” attitude.
* Team focused with a caring and approachable attitude that encourages team collaboration and advice sharing.
* Thrives in fast paced work environment.
* Actively encourages team work.
* Passionate about quality and service delivery.
* Maintains effective work behaviour in the face of setbacks or pressure.
* Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
* Well organised, with the ability to multi-task, prioritise and manage competing demands.
Job Type: Full-time
Pay: £12.00 per hour
Expected hours: 20 Hours over 5 days (8am-12pm OR 1pm-5pm OR 10am - 2pm)
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