Overview
* 40 hours per week
* Monday to Friday with occasional evening/weekend work during peak times
* Kingston upon Thames
* £26,000 - £27,000 per annum
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Kingston upon Thames.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors, using your customer service experience to handle any queries with empathy and professionalism. You will play a key role in our sales and marketing plans, keep our student database up to date, and use your creative ideas to organise fun and inclusive student events for our residents.
Responsibilities
Here's what you'll do:
* Provide a friendly and professional customer service to students living in the residences.
* Provide an effective first response to customer queries, complaints, issues, and incidents (e.g., power and water outages, fire alarm evacuations, etc.), resolving, escalating, and/or seeking support where necessary.
* Get involved in sales and marketing activities to ensure the residences are full and all marketing channels are utilised to their full potential.
* Follow and implement all operating procedures.
* Ensure that the safety and welfare of all our residents is always maintained.
* Organise and communicate social events for residents.
* Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, taking care of yourself and those around you, and cooperating with your employer on health and safety matters.
Qualifications
Here's what you'll need:
* Great customer service and communication skills, able to effectively engage with people at all levels.
* Be personable and have a genuine passion for engaging with people.
* Ability to be proactive with strong problem-solving skills.
* Be organised and able to manage multiple tasks simultaneously.
* Good working knowledge of MS packages.
* Resilience and adaptability, as well as great cultural diversity awareness.
Preferred:
* A preferred qualification and/or willingness to undertake training for Carbon Literacy, as our Pillars are a fundamental part of our brand.
And the benefits? Apart from working with an amazing team, you will also receive:
* Competitive salary with annual discretionary bonus.
* 5 weeks' annual leave.
* Additional 'YuDay', a paid day off every year to support your wellness journey.
* Subsidised health care & employee assistance program.
* Cycle to work scheme.
* Social events and more!
If you are looking for an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
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