Due to continued successful growth, we have an excellent opportunity to join our Fortem team working permanently as a Repairs & Maintenance Planner supporting operations for our Orbit Housing contract. This full-time permanent role is based in our head office Smart Hub in Hitchin.
Core Hours are Mon-Fri 8.00am-4.30pm.
The Customer
Fortem’s contract with Orbit Housing covers over 17,000 properties across Stratford-upon-Avon, Leamington Spa, Coventry, Nuneaton, Northampton, Milton Keynes and Bedford. We have multiple workstreams, including Repairs & Maintenance, Voids, Capital Works and Re-Roofing.
We’re proud to say we’re the most recent winners of branch of the year here at Fortem, one of the reasons being our excellent internal progression opportunities due to growth within the contract.
Duties and Responsibilities
1. Allocate work to tradespeople within given time scales.
2. Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times.
3. Promote and maximize 1st time fix.
4. Management of ‘Impact Diary’ or equivalent through updates of Impact and DRS appointment slots according to resource available.
5. Manage, move and reschedule jobs to ensure that service levels are met, minimize travel time and to ensure available resources for delivery.
6. Ensure diary commitments are reflected with WIP report analysis and make necessary changes to reflect desired results.
7. Conduct daily checks to ensure tradespeople are fully using their PDA’s.
8. Produce client reports e.g. H+F Oracle report and service failure report.
9. Work as part of a fast-paced team.
What you will need
The successful candidate will meet the following criteria:
Essential
• Previous experience working in a Planning, Customer Service or Call Centre role.
• Ability to work well under pressure.
• Ability to engage people and build strong working relations with trades, colleagues, clients, and managers.
Desirable
• Experience in social housing repairs and maintenance.
• Trade experience for problem diagnosis.
Eligible for bonus up to 10%.
25 days annual leave + your birthday off.
Pay review every year.
26 weeks full pay maternity leave.
8 weeks full pay paternity leave.
Discounted gym memberships at national and local gyms.
Up to £3,000 colleague referral fee.
Vast directory of training on bespoke in-house Learning Management System.
Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more.
Who we are
We are part of the Willmott Dixon group, established in 2002. Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high-quality voids, planned installations, and gas services.
Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.
Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients, and customers. We have an established track record of improving communities and creating better places for people to work and live.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
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