Customer Care Coordinator
We are looking for a Customer Care Coordinator to support our client at their site in Central Southend.
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
Responsibilities: -
Provide outstanding customer service to improve customer satisfaction and nurture client relationships
Operate with self-awareness inspiring a culture of continuous improvement
Place customers at the centre of everything you do, understanding their wants and needs
Provide responsive action to customer demand
Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
The Role:
Working as part of a team to ensure processes and procedures are followed accurately
Coordinating the daily workflow for the management of service delivery to assigned customer contracts
Answer all telephone calls promptly and appropriately
Proactively resolving customer enquiries within first contact
Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
Setting client expectations and striving to exceed these at all times
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
Produce client facing estimates and quotations
Process purchase orders
Coordinate email traffic within the central shared inboxes
Upload data from service intervention records into the CMMS
Using the company CRM system
Booking out daily despatches using DHL courier service
Closing down jobs on system once despatched
Workshop updates. Carrying a laptop around the workshop to obtain this information
Dispatch – involving picking & packing cases and boxes to up to 25kg.
Job Details:
Permanent employment
Monday to Friday 37.5 hours per week
Based in central Southend
Parking on-site
If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on (phone number removed) or send your CV to or