This is an exciting opportunityto join our award-winning Health Informatics department and support our newDigital Strategy #PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic& committed individual to join our Service desk team as a Service deskCo-ordinator on a permanent, part time basis.Some of the many reasons to work at the Trustinclude:The Rotherham NHS Foundation Trust is digitallymature with 10 years plus experience.Health Informatics at Rotherham have achievedLevel 2 towards Excellence Accreditation with the Yorkshire and Humber DigitalSkills Development Network.We are conveniently located just off the M1motorway allowing for excellent commute times across most of Yorkshire, NorthDerbyshire and West Lincolnshire & Humberside.
Main duties of the job
Working as part of a busy Health Informatics IT Service Desk team, you will provide a single point of contact for logging, handling & resolution of all incidents and request across the Trust & other organisations we support. You will work within agreed priorities & timescales, accurately triaging incidents which are delivered via telephony, email or our service management toolset.You will need to demonstrate excellent customer service & technical skills, with experience in a similar IT support environment.If you want to know more about the team, role or our culture, please feel free to contact me.Robert Padley, IT Service Manager 01709 427792 or robert.padley1@nhs.net
About us
The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham.
As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall.
But dont justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making.
All of our5,100 colleagues are key to our improvement journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence.
Job responsibilities
Please see the attached Job Description andPerson Specification for full details of the role and responsibilities
Person Specification
Qualifications
* Educated to HND or equivalent experience in a relevant IT subject
* Evidence of continued professional development (CPD)
* Experience in an Information Technology services setting
Experience
* Working within constraints of service level Agreements
* Communicating technical issues to non-technical service users
* Working as part of a team
* Working with external stakeholders
* Producing and summarising reports using MS Excel
* Experience of working for the NHS
knowledge
* Service Desk tools and technologies
* Customer Services
* Desktop operating systems and applications
* Computer and peripheral devices
* Knowledge of ITIL (IT Infrastructure Library) Service Management processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,530 to £29,114 a yearper annum, pro rata
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