Full time, 37.5 hours per week. Mon-Fri 9-5pm
You are required to have a valid UK driving licence for this role. A company car is included.
The Housing Officer is a key role to ensure:
* Delivery of services required under the AASC contract to support Service Users in their Area.
* Responsibility for property standards in all accommodation within their Area, completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.
* Provide welfare support and signposting to the Service Users in their care.
* Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.
Main Accountabilities:
* Ensure delivery of all core Service User support services as prescribed under the contract.
* Provide inductions for all new Service Users to the Area, ensuring Service User understanding of the services available, the property and standards of behaviour.
* Respond to requests for assistance and support received via the AIRE Services
* Manage incidents raised by the AIRE Services
* Deliver against the tasking schedule or as required by the Area Manager
* Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.
* Complete monthly inspections of properties to ensure standards are being met and highlight any required maintenance.
* Undertake further inspections as required (i.e. pre-dispersal)
* Responsible for managing discontinuations within the Area in line with Local Operating Procedures (LOP)
* Complete first fix and minor repairs where identified and tasked
* Maintain property standards to ensure compliance with contractual commitments and property legislation.
* Accountable for following all processes, procedures, and policies under the contract.
* Undertake other tasks reasonably requested by the Area Manager
* Manage access to all properties for suppliers, visitors, maintenance etc.
* Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including: dealing with urgent medical needs, managing anti-social behaviour, children’s safeguarding needs, etc.
What you’ll need to do the role:
* Strong experience of working in a service environment, with demonstrable knowledge of communication skills.
* Knowledge/experience of working within a property related environment.
* Strong interpersonal skills.
* IT literate, knowledge of MS Word, Excel, etc.
* Ability to manage conflict.
* Strong organisational skills.
* Safeguarding knowledge/experience in a similar environment desirable.
* Experience in a security related role.
What we offer:
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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