The Role:
We are looking for a Data Centre/Break Fix Server Engineer for a 12-month project to work on HP, Dell, and IBM Servers, including server provisioning, rack, stack, and configuration.
Additional Responsibilities:
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Proactively update customer and resolve service issues.
* Cooperate and work closely with all members of the support team to ensure efficient, productive, and high-quality technical support and customer service within the live Data Centre.
* Liaise with onsite support engineers and other sites.
* Manage all incoming calls and emails to the Data Centre support function.
* Respond to customers within agreed SLA.
* Follow escalation processes for tickets to support management and other teams as required.
* Escalate tickets to 2nd line within agreed timescales and continue to monitor these tickets to resolution.
Skills:
* Candidates need to be HP and/or Dell accredited.
Shift work will be involved.
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