Customer Service Adviser (Branch Network), Newry, Mourne and Down
Location:
Newry, Mourne and Down, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0f897811e74e
Job Description:
Customer Service Advisers – Branch network – Across Northern Ireland
Why you’ll want to work with us:
We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisers. We don’t like to boast, but we have been voted Best Customer Engagement and People Engagement Teams and we would love you to help us win more awards! We aren’t just your run of the mill branch teams; we are a community and pride ourselves on our strong team culture. Not only are we renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering. We have raised over £100k with our charity partnerships and have a long history of supporting local sporting talent.
No wonder we are recognised as one of Northern Ireland’s top ten Best Companies to Work for. So, if you share our values and enthusiasm, then you will find a home in our Personal Banking teams.
Why you’ll want to apply:
We want you to join us because around 20% of our teams have been promoted or moved into new jobs internally in the last year, making space for some new team members!
We are looking for Customer Advisers for a number of our branches across Northern Ireland. If you have a passion for customer service, love working with enthusiastic, supportive team members, and can communicate well, then we would love to hear from you.
Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven, but when you do, you’ll get a half day off during the week!)
As a Customer Service Adviser, you will handle customers' day-to-day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, and deliver outstanding customer service.
What we can offer you:
Within Personal Banking, there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, Risk and Operations, or even into Private Banking. There’s lots of opportunity for progression for everyone!
Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. You’ll then complete further training in a supportive, safe, and collaborative environment.
We pride ourselves on being a truly inclusive team – everyone is welcome! We want our talent to come from a variety of backgrounds because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues.
Our Personal Banking teams also have many opportunities to come together to do community volunteering. We believe that when colleagues get the opportunity to volunteer, it creates value for society, our business, and the individual.
What skills and experience do you need to join us?
We are looking for individuals with customer service experience, preferably from a retail, hospitality, or customer-facing background. You’ll also need to have experience of working within a team and possess great communication skills.
Salary & Benefits:
We are offering an entry salary of £22,000. As a Customer Service Adviser, you will receive 32 days’ leave per year, which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).
We also offer an attractive range of flexible benefits centered on wellness, financial, psychological, physical, and social. Everyone’s circumstances are different, and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, you can access our free private medical care. If you want to save on gym membership, we offer savings on that too.
Please note:
* 1st stage in the process - telephone interviews begin week commencing 5th August
* Face to face interviews begin week commencing 12th August & 19th August
Sounds good? Get applying!
If this sounds good to you, we’d love to hear from you. Apply by uploading your CV ensuring you have included enough detail to clearly demonstrate how you meet our criteria.
Good luck!
If you have a disability, long-term health condition, or additional need that requires accommodation during any stage of the recruitment process, please advise us on your CV, and a member of the team will be in touch to discuss!
Danske Bank is proud to be an equal opportunity workplace. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression, and cognitive diversity.
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