Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: Prince Charles Hospital
Town: Merthyr Tydfil
Salary: £30,420 - £37,030 per annum
Salary period: Yearly
Closing: 13/11/2024 23:59
Administration Support Manager
Band 5
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Job overview
An exciting administrative opportunity has arisen within the General Surgery & Gastrointestinal (GSGI) Directorate within Planned Care for an Administration Support Manager. This role will support across CTMUHB with an agreed base site.
The Patient Pathway Supervisor and Validator will be responsible for the day-to-day supervision of the GSGI Pathway Validation Team with a remit for undertaking detailed patient level validation to ensure accurate and robust information to support performance reporting, high data quality and to assist in managing patients through their SCP (Single Cancer Pathway) & RTT (Referral to Treatment) pathway.
This post is vital to support across the Health Board with delivery of the Single Cancer Pathway and elective recovery of RTT performance within Surgery, Breast, Vascular, Gastroenterology and Endoscopy. The appointee will be required to validate patient pathways, support with SCP delivery, RTT recovery programme, liaise with multi-disciplinary team members in pathway planning and actioning patients accordingly.
Main duties of the job
* To supervise on a day-to-day basis the RTT Validation Coordinators responsible for ensuring first line validation is undertaken and Cancer/RTT tracking systems are updated pan CTM.
* To ensure patient pathways are validated and live to support optimal pathways to meet Ministerial Targets.
* Assist the Directorate with performance data and assurance pan CTM.
* Escalate capacity and data quality issues to the Directorate Management team so that issues can be resolved in a timely manner.
* Assist in the development and management of an effective Validation Team ensuring deliverables and KPI’s are met to agreed timescales and quality standards.
* Planning, prioritisation and allocation of workstreams for all team members.
* Assisting the induction process for all new team members.
* To provide specialist Cancer, RTT knowledge, training and support for team members, as well as Outpatient and Inpatient Booking teams to improve their effectiveness.
* The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
* Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
* Management of sickness absence for administrative staff, again following the appropriate Policy and ensuring processes are followed.
* Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
* Provide direct day-to-day operational support in the delivery of all NHS Wales Performance Framework targets. Ensuring effective day to day operational management in accordance with best practice.
Person specification
Qualifications / knowledge
* Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level.
* Knowledge of administrative procedures and organisational policies.
* Evidence of recent Management qualification; Knowledge of NHS Wales Performance Framework targets.
Other
* Able to travel in a timely manner to attend meetings and carry out the role in other UHB locations.
Values
* Promote and uphold the values and behaviours of Cwm Taf Morgannwg University Health Board.
Knowledge
* Experience of previous management or supervision of staff.
* Previous experience within NHS.
Aptitude and Abilities
* Excellent organisational and prioritisation skills; Excellent IT skills with ability to use a range of packages; Effective written communication skills; Effective communication and presentation skills to all levels of staff; Flexible, open and approachable; Effective interpersonal skills with the ability to deal with people, face to face; Ability to work as part of a multi-disciplinary team participating in highly complex decisions.
* Ability to speak Welsh; Evidence of managing small scale projects.
Experience
* Experience of previous management or supervision of staff.
* Previous experience within NHS; Previous experience of dealing with medical staff including managing medical rotas.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
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