Job description
Key Responsibilities:
* Staff Management:
o Recruit, train, and develop a high-performing sales team, ensuring they are knowledgeable about the brand, products, and luxury service standards.
o Provide ongoing coaching and performance reviews to maintain motivation, improve sales techniques, and ensure a high standard of customer service.
o Organize staff schedules and ensure the concession is appropriately staffed during peak hours.
* Sales and Business Development:
o Drive sales to meet or exceed targets and contribute to the overall performance of the brand within the retail space.
o Develop and implement strategies to promote key collections, seasonal campaigns, and new product launches.
o Build and maintain relationships with high-net-worth clients and VIP customers, ensuring personalized and exceptional service.
* Inventory & Stock Management:
o Oversee the daily management of inventory, ensuring the concession is stocked with the right products and that stock levels are maintained.
o Conduct regular stocktakes and ensure accurate record-keeping for sales, stock movements, and replenishment.
o Work closely with suppliers and vendors to manage deliveries, special orders, and product requests.
* Customer Experience & Service:
o Ensure that customers receive an exceptional shopping experience that reflects the luxury standards of the brand.
o Handle customer inquiries, concerns, or issues in a professional manner, ensuring customer satisfaction and repeat business.
o Manage and implement after-sales services, such as repairs, warranties, and maintenance, in line with company procedures.
o Visual Merchandising:
o Ensure the concession area is beautifully presented, with displays and layouts that highlight the brand and its watches in accordance with the company’s visual merchandising guidelines.
o Regularly review product placement and window displays to ensure they reflect current campaigns and new product arrivals.
* Financial and Operational Reporting:
o Monitor and manage daily, weekly, and monthly sales targets, analysing performance and taking corrective action when necessary.
o Ensure that all financial processes, including cash handling, invoicing, and sales reporting, are accurately carried out.
o Maintain a clean, organised, and secure environment that complies with company policies and procedures.
* Brand Representation and Compliance:
o Represent the brand with professionalism, ensuring that the concession upholds the brand’s image and values at all times.
o Ensure all staff adhere to brand standards, ensuring that the service, visual presentation, and overall operations align with the company’s expectations.
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