Walking With The Wounded (WWTW) supports those who have served in the Armed Forces, empowering them to regain their independence, thrive and contribute in our communities. WWTW recognises that for some ex-service men and women the route to care looks complex and often inaccessible. By providing an integrated care coordination service working alongside the NHS as part of Op Courage, WWTW will ensure these individuals are provided the breadth of care they need, as well as providing support to their families.
WWTW's Care Coordination Service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your client to address their challenges, which can include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.
We are looking for a Support Care Coordinator who fully appreciates the patience, resilience and self-motivation required to support a dispersed and diverse caseload of complex individuals. You must be able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. Experience of working with veterans would be beneficial, although not essential.
Main duties of the job
To deliver face-to-face care coordination to veterans with complex welfare issues. To work closely with colleagues in the NHS Op Courage veterans mental health service to ensure longevity of support for your clients.
To engage with local healthcare providers and key support service organisations who will assist in identified support, and create essential pathways for those to access the appropriate services.
Job responsibilities
Primary Duties and Responsibilities
* To work with veterans to provide rounded support, alongside NHS mental health services.
* Receive referrals primarily from NHS veterans teams and report back on progress with service users.
* To undertake holistic assessments, working with the service user, to design a personalised care plan; identifying support needs to ensure maximum engagement in improving health and well-being.
* To provide service users with continuity and a coordinated experience of care, remaining the pivotal point of contact throughout the individual's journey.
* To support the service user through the housing process.
* To establish and maintain effective liaison with stakeholders including health, voluntary, social and education resources, attending relevant meetings as necessary.
* To work in partnership with all voluntary and community organisations to build a comprehensive database of local resources.
* Work effectively alongside colleagues who provide support to the veterans and their families.
* Ensure all reporting requirements are met.
* To maintain records and adhere to confidentiality, information sharing protocols and provide monitoring information as required.
* To ensure that the programme meets WWTW and NHS professional standards and reporting requirements.
* Undertake relevant training and development as and when identified.
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities as required by your line manager, appropriate to your level of pay.
Person Specification
Qualifications
* Driving License and access to a car to travel to multiple locations across the South West
* Information Advice and Guidance qualifications
Experience
* Proven experience of working with complex individuals to provide support
* Designing and implementing support/development/care plans
* Identifying personal and workplace risks
* Ability to initiate and manage influential external relationships
* Competency in Microsoft applications including Word, Excel, and Outlook
* Excellent verbal and written communication skills
* Excellent organisational skills
* Works well to deadlines and under pressure
* Ability to empower people to move forward with their support
* Has served in the UK HM Armed Forces or has experience working with Ex-forces and/or their families
* Experience or knowledge of working within the third sector
* Experience of supporting service users into housing or other accommodation
* Knowledge of the needs of today's Ex-forces personnel and the struggles they encompass post service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Walking With The Wounded
Address
Homebased with regular travel around Wiltshire, Gloucestershire and the surrounding areas.
Depending on experience £16,224 - £17,881 (depending on experience)
Contract
Permanent
Working pattern
Part-time, Job share, Home or remote working
Reference number
B0626-24-0003
Job locations
Homebased with regular travel around Wiltshire, Gloucestershire and the surrounding areas.
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