Woodland Medical Practice is looking to recruit a Medical Receptionist for a temporary post of 24 hours per week. We are a friendly practice with approximately 8000 patients. There are three GP partners, and an experienced nursing and administration team.
There would be the opportunity for flexible working, with the need for occasional cover for holidays and late evening working as part of a rota.
Main duties of the job
The role encompasses working as part of a close team dealing with patient queries, booking of appointments, raising repeat prescriptions and liaising with the GPs and other ad-hoc duties.
You will have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have good IT knowledge and skills, although training will be available.
A personable outgoing and friendly manner is important for this role.
Job responsibilities
JOB DESCRIPTION
Woodland Medical Practice
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
HOURS: Part-time temporary Minimum 24 hours per week
Job summary:
The purpose of the role is to:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Confidentiality
* In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
* The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy.
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.
Equality and diversity
* The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
* Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Quality
* The post-holder will strive to maintain quality within the practice.
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions.
* Work effectively with individuals in other agencies to meet patients' needs.
Communication
* The post-holder should recognise the importance of effective communication within the team.
* Communicate effectively with other team members and patients.
Person Specification
Experience
* Experience of working in a front of house environment.
* Friendly, approachable and presentable.
* Good IT knowledge and skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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