Job summary We are recruiting a Care Coordinator to join our developing new PCN. We are looking for applicants who are experienced administrators with strong organisational skills, including planning, prioritising, time management and record keeping and excellent communication skills, preferably with previous experience in a health or social care environment. You will be able to work flexibly and be prepared to work across various locations in the Forest of Dean and occasionally may be required to attend GDOCs offices in Gloucester. The post holder will work closely with the PCN Leadership team including the Clinical Director, Business Manager, Digital Transformation and Practice Leads. The closing date is 9th March 2025 Main duties of the job The post holder will provide administrative support, working for the benefit of patients, providing and maintaining high standards of care for patients health needs. The post holder will become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and other community providers to provide an all-encompassing approach to personalised care. This role is intended to support the Clinical Director and Business Manager to develop the PCN and achieve the PCN DES targets, undertaking a variety of projects and supporting digital transformation as required. The job is primarily working with practices in the Forest of Dean (Blakeney, Coleford, Lydney, Yorkley and surrounding areas) and you will be required to travel independently between practices and occasionally GDOCs offices in Gloucester, and to attend meetings, etc hosted by other agencies throughout Gloucestershire. Frequent, prolonged VDU use. You will be required to be immunised in compliance with Green Book (link attached) and NHS recommendations for your role (unless medically exempt), including immunisations against Covid. The Care Quality Commission requires us to have a complete employment history from the age of 16, including explanations for any gaps in employment. About us The West Forest of Dean PCN is a newly formed PCN set in a rural area covering 5 practices with over 37000 patients, and is hosted by, and core team staff employed by GDOC LTD. G DOC LTD is owned by all the GP Practices in Gloucestershire; the Practices are our shareholders. We operate on a not-for-profit basis: any profits are redistributed into primary care in Gloucestershire. We are a limited company run by a Board of Directors, most of whom are experienced local GPs. We run a number of GP practices, as well as some other services for the whole county. In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson Lane (9,500 patients) and Partners in Health (12,400). In the Forest of Dean, we run two practices, both of which are dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients). Our countywide services include: G DOC is running a Covid Medicines Service to help and support the high-risk patients in Gloucestershire. Over 17,000 primary care appointments each year at Gloucester Health Access Centre for patients who may need to be seen the same day when their own practice is already full, or who do not have a registered GP. GHAC is open 8am8pm, 365 days a year. For more details visit our website Date posted 05 February 2025 Pay scheme Other Salary £13 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A0782-25-0006 Job locations Doctors Surgery Millend Blakeney Gloucestershire GL15 4ED Job description Job responsibilities Assist practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Work closely with GPs and practice teams to support them to manage patients to develop individual personalised care and support plans, ensuring appropriate support is made available to patients and carers, helping them to understand and manage their condition and ensure changing needs are addressed. Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing Liaise and work with the ICB, practices, voluntary and other organisations to implement patient services Assist the Business Manager in collating information for claims (eg ARRS, Care Homes, etc) and responding to queries Monitor the PCNs generic mailboxes and respond appropriately to emails Coordinate, organise and attend various MDT meetings (eg Care Homes, Dementia, Respiratory and Pain Management). Assist the Lead education GP to organise training including PLT sessions Support the Business Manager to effectively deliver key projects, including quality improvement projects. This includes the provision of information and analysis using information, data, knowledge and technology systems to inform and support PCN agreed initiatives and meet the needs of the local population. Support the PCN Leadership team in the delivery of the DES specifications and support Quality and Outcome Frameworks. Assess data, monitor the PCN dashboard and liaise with the Digital and Transformation Leads, Practices, GPs and Nursing teams, with a view to achieving network targets and obtaining maximum investment and impact funding Attend meetings on behalf of the PCN Take minutes of meetings as required. Raise awareness of health promotion in practices, implementing, co-ordinating and supporting a variety of projects. Assist the Clinical Director and Business Manager to coordinate the Covid Vaccination programmes across practices As part of the Practice team, contributing to the delivery of QOF and enhanced services. Contributing to the management and development of the Primary Care Network, including the performance of work undertaken by the Practice as part of the PCN. Helping to ensure that the PCN remains safe and effective, including by the use of clinical audit and learning from significant events and complaints. Attending team meetings. Helping to ensure that the PCN provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own. Contributing to safeguarding, including attending meetings as appropriate for your role and ensuring that your training is up to date and complete. Helping to ensure that the Practice complies with CQC requirements for primary care, including all fundamental standards of care. You will be required to be immunised in compliance with Green Book and NHS recommendations for your role (unless medically exempt), including immunisations against Covid. Ensuring that you always work within your own competencies and training. Complying with G DOC policies. Observing health and safety guidelines at all times. Any other reasonable duties that may be required from time-to-time. Working conditions Frequent, prolonged VDU use Time-pressured environment High levels of accuracy and attention to detail essential at all times Exposure to distressing situations and written material Other responsibilities with the PCN/Practice Applying Practice policies, standards and guidance; Contributing to the teaching and training of trainees, new employees and employees who are undertaking training; Awareness of and compliance with all relevant G DOC policies/guidelines for your role, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice; Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role; Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate; Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role; Treating colleagues with courtesy and respect; Complying with G DOCs values, and the values of your practice/team. Confidentiality Comply with the Confidentiality Agreement. Health & Safety Under the Health and Safety at Work Act 1974, you have a personal responsibility to have regard to your own and others safety. You should familiarise yourself with fire exits at all sites where you work, and the action that you should take in the event of a fire. Personal alarms are available from G DOC for all GPs, wherever you are working. Your site induction should cover local procedures for summoning external help. Please ensure you familiarise yourself with these local procedures. You must comply with site Health and Safety procedures, including those that concern clinical waste, use of hazardous substances, and the use and disposal of sharps. Health and safety hazards should be reported to the Practice Manager. You should dress appropriately and professionally. To reduce the risk of sharps injuries, shoes should be closed (not open sandals). You must ensure that your car is insured for commuting and home visits. GPs in Gloucestershire have been the victims of serious & sustained stalking and violence. You should not give anyone outside the Practice information about when and where colleagues will be working. Refer any queries about rotas etc to the Practice Manager or G DOC. Be aware that stalkers may have knowledge of the local healthcare system and sound very plausible. Safeguarding Safeguarding is everyones responsibility. Even staff who do not routinely have contact with patients may become aware of a safeguarding concern. You will Ensure you are familiar with G DOCs safeguarding procedures Report all concerns promptly, following the safeguarding procedures Ensure that you maintain an appropriate level of safeguarding training for your role Contribute to meetings and other safeguarding processes, as appropriate to your role. Equality and Diversity You will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Quality and Patient Safety You will strive to maintain quality within the Practice, and will: Alert other team members to any concerns about clinical governance or quality and risk; participate in Significant Event Analysis reviews Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; Work effectively other agencies to meet patients needs; Effectively manage own time, workload and resources. Avoid working if you are impaired from doing so safely or effectively, for example due to illness. If relevant to your role, ensure that any necessary handover and follow up arrangements for patients have been made. Inform your line manager if you have concerns about a colleague that might affect patient safety Inform your line manager of any complaints or significant events that have arisen from your work for G DOC. Participate in investigations of any complaints or significant events, if asked to do so. Inform your line manager immediately if you have been charged with any criminal offence. If you are in a regulated profession (e.g. nurse, doctor, pharmacist, accountant). Comply with your regulators guidance. Inform your line manager immediately, if you are under investigation by your regulator. Inform your line manager immediately, if you have any restrictions or conditions imposed on your practice by your regulator. Communication You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, including through use of email, TeamNet and other agreed communication channels; Communicate effectively with patients and carers; Recognise peoples needs for alternative methods of communication and respond accordingly i.e. signing and use of telephone and face-to-face translators. Job description Job responsibilities Assist practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Work closely with GPs and practice teams to support them to manage patients to develop individual personalised care and support plans, ensuring appropriate support is made available to patients and carers, helping them to understand and manage their condition and ensure changing needs are addressed. Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing Liaise and work with the ICB, practices, voluntary and other organisations to implement patient services Assist the Business Manager in collating information for claims (eg ARRS, Care Homes, etc) and responding to queries Monitor the PCNs generic mailboxes and respond appropriately to emails Coordinate, organise and attend various MDT meetings (eg Care Homes, Dementia, Respiratory and Pain Management). Assist the Lead education GP to organise training including PLT sessions Support the Business Manager to effectively deliver key projects, including quality improvement projects. This includes the provision of information and analysis using information, data, knowledge and technology systems to inform and support PCN agreed initiatives and meet the needs of the local population. Support the PCN Leadership team in the delivery of the DES specifications and support Quality and Outcome Frameworks. Assess data, monitor the PCN dashboard and liaise with the Digital and Transformation Leads, Practices, GPs and Nursing teams, with a view to achieving network targets and obtaining maximum investment and impact funding Attend meetings on behalf of the PCN Take minutes of meetings as required. Raise awareness of health promotion in practices, implementing, co-ordinating and supporting a variety of projects. Assist the Clinical Director and Business Manager to coordinate the Covid Vaccination programmes across practices As part of the Practice team, contributing to the delivery of QOF and enhanced services. Contributing to the management and development of the Primary Care Network, including the performance of work undertaken by the Practice as part of the PCN. Helping to ensure that the PCN remains safe and effective, including by the use of clinical audit and learning from significant events and complaints. Attending team meetings. Helping to ensure that the PCN provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own. Contributing to safeguarding, including attending meetings as appropriate for your role and ensuring that your training is up to date and complete. Helping to ensure that the Practice complies with CQC requirements for primary care, including all fundamental standards of care. You will be required to be immunised in compliance with Green Book and NHS recommendations for your role (unless medically exempt), including immunisations against Covid. Ensuring that you always work within your own competencies and training. Complying with G DOC policies. Observing health and safety guidelines at all times. Any other reasonable duties that may be required from time-to-time. Working conditions Frequent, prolonged VDU use Time-pressured environment High levels of accuracy and attention to detail essential at all times Exposure to distressing situations and written material Other responsibilities with the PCN/Practice Applying Practice policies, standards and guidance; Contributing to the teaching and training of trainees, new employees and employees who are undertaking training; Awareness of and compliance with all relevant G DOC policies/guidelines for your role, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice; Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role; Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate; Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role; Treating colleagues with courtesy and respect; Complying with G DOCs values, and the values of your practice/team. Confidentiality Comply with the Confidentiality Agreement. Health & Safety Under the Health and Safety at Work Act 1974, you have a personal responsibility to have regard to your own and others safety. You should familiarise yourself with fire exits at all sites where you work, and the action that you should take in the event of a fire. Personal alarms are available from G DOC for all GPs, wherever you are working. Your site induction should cover local procedures for summoning external help. Please ensure you familiarise yourself with these local procedures. You must comply with site Health and Safety procedures, including those that concern clinical waste, use of hazardous substances, and the use and disposal of sharps. Health and safety hazards should be reported to the Practice Manager. You should dress appropriately and professionally. To reduce the risk of sharps injuries, shoes should be closed (not open sandals). You must ensure that your car is insured for commuting and home visits. GPs in Gloucestershire have been the victims of serious & sustained stalking and violence. You should not give anyone outside the Practice information about when and where colleagues will be working. Refer any queries about rotas etc to the Practice Manager or G DOC. Be aware that stalkers may have knowledge of the local healthcare system and sound very plausible. Safeguarding Safeguarding is everyones responsibility. Even staff who do not routinely have contact with patients may become aware of a safeguarding concern. You will Ensure you are familiar with G DOCs safeguarding procedures Report all concerns promptly, following the safeguarding procedures Ensure that you maintain an appropriate level of safeguarding training for your role Contribute to meetings and other safeguarding processes, as appropriate to your role. Equality and Diversity You will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Quality and Patient Safety You will strive to maintain quality within the Practice, and will: Alert other team members to any concerns about clinical governance or quality and risk; participate in Significant Event Analysis reviews Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; Work effectively other agencies to meet patients needs; Effectively manage own time, workload and resources. Avoid working if you are impaired from doing so safely or effectively, for example due to illness. If relevant to your role, ensure that any necessary handover and follow up arrangements for patients have been made. Inform your line manager if you have concerns about a colleague that might affect patient safety Inform your line manager of any complaints or significant events that have arisen from your work for G DOC. Participate in investigations of any complaints or significant events, if asked to do so. Inform your line manager immediately if you have been charged with any criminal offence. If you are in a regulated profession (e.g. nurse, doctor, pharmacist, accountant). Comply with your regulators guidance. Inform your line manager immediately, if you are under investigation by your regulator. Inform your line manager immediately, if you have any restrictions or conditions imposed on your practice by your regulator. Communication You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, including through use of email, TeamNet and other agreed communication channels; Communicate effectively with patients and carers; Recognise peoples needs for alternative methods of communication and respond accordingly i.e. signing and use of telephone and face-to-face translators. Person Specification Qualifications Essential Good general level of education Demonstrable commitment to professional and personal development. Is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute, or prepared to undertake the training Experience Essential Experience of data collection and using tools to measure the impact of services Desirable Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement. Experience of working within multi-professional team environments. Experience of supporting people, their families and carers in a related role. Broad knowledge of General Practice. Personal qualities Essential Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity. Commitment to reducing health inequalities and proactively working to reach people from diverse communities. Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders. Ability to maintain effective working relationships and to promote collaborative practice with all colleagues. Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines. Ability to work flexibly and enthusiastically within a team or on own initiative. Polite and confident Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Skills Essential Excellent communication skills (written and oral) Strong IT skills and proficient in MS Office and web-based services Understanding of, and commitment to, equality, diversity and inclusion Strong organisational skills, including planning, prioritising, time management and record keeping Knowledge of how the NHS works, including primary care and PCNs Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way Ability to follow policy and procedure Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Desirable Competent in use of SystmOne Knowledge of the personalised care approach Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence Person Specification Qualifications Essential Good general level of education Demonstrable commitment to professional and personal development. Is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute, or prepared to undertake the training Experience Essential Experience of data collection and using tools to measure the impact of services Desirable Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement. Experience of working within multi-professional team environments. Experience of supporting people, their families and carers in a related role. Broad knowledge of General Practice. Personal qualities Essential Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity. Commitment to reducing health inequalities and proactively working to reach people from diverse communities. Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders. Ability to maintain effective working relationships and to promote collaborative practice with all colleagues. Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines. Ability to work flexibly and enthusiastically within a team or on own initiative. Polite and confident Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Skills Essential Excellent communication skills (written and oral) Strong IT skills and proficient in MS Office and web-based services Understanding of, and commitment to, equality, diversity and inclusion Strong organisational skills, including planning, prioritising, time management and record keeping Knowledge of how the NHS works, including primary care and PCNs Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way Ability to follow policy and procedure Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Desirable Competent in use of SystmOne Knowledge of the personalised care approach Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name G DOC Ltd Address Doctors Surgery Millend Blakeney Gloucestershire GL15 4ED Employer's website https://ghac.co.uk/ (Opens in a new tab)