Job summary To provide a comprehensive administrative/secretarial service to the Oversea/Private Patient Department: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff. Dealing effectively and efficiently with processing of daily workloads and ad hoc office duties. The post holder will have a strong customer focus to ensure effective and professional operation of the service. There will be an element of out of hours work required so a degree of flexibility is essential. 2 vacancies - One 37.5 hour post available and one 15 hour post available Main duties of the job Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate. Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability. Provide comprehensive written quotes for treatment on request Liaise with Private Insurance Companies to confirm authorization numbers obtained prior to booking patients in for appointment/admission. Ensure all relevant patient documentation is available for Consultant to view prior to appointment. Ensure the confidentiality and security of patients financial and personal information is maintained at all times. Prioritise workload distributing/redirecting as necessary and within required deadlines. Communicate and support all personnel and departments operationally with overseas and private patient requirements. Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated. Raise invoices in a timely manner. Collect and reconcile payments from patients ensuring About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 13 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 409-6854974 Job locations Whiston Warrington Rd Prescot L355DR Job description Job responsibilities Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate. Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability. Provide comprehensive written quotes for treatment on request Ensure all relevant patient documentation is available for Consultant to view prior to appointment. Ensure the confidentiality and security of patients financial and personal information is maintained at all times. Prioritise workload distributing/redirecting as necessary and within required deadlines. Communicate and support all personnel and departments operationally with overseas and private patient requirements. Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated. Closing Date - 28th February 2025 Interview Date - 6th March 2025 Job description Job responsibilities Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate. Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability. Provide comprehensive written quotes for treatment on request Ensure all relevant patient documentation is available for Consultant to view prior to appointment. Ensure the confidentiality and security of patients financial and personal information is maintained at all times. Prioritise workload distributing/redirecting as necessary and within required deadlines. Communicate and support all personnel and departments operationally with overseas and private patient requirements. Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated. Closing Date - 28th February 2025 Interview Date - 6th March 2025 Person Specification Qualifications Essential NVQ 3 or equivalent Desirable RSA / OCR III or equivalent Word Processing Skills RSA / OCR III or equivalent Audio-typing Skills Knowledge of Medical Terminology Shorthand Skills Knowledge Essential Excellent IT Skills Microsoft Office Experience ( Microsoft Access & Excel ) Ability to work as part of a team Significant experience in a similar role or equivalent knowledge Skills Essential Self-motivated and able to work with limited supervision Ability to use own initiative and work independently Manage / prioritise own workload Excellent communication skills Ability to maintain control of sensitive/stressful situations Ability to accurately maintain computerised and manual filing systems and documentation. Ability to supervise and motivate a team Good time management skills Good time management skills Have up to date knowledge of Department of Health Overseas Policies Other Essential Able to work the hours and undertake duties required Ability to build and maintain good working relationships Person Specification Qualifications Essential NVQ 3 or equivalent Desirable RSA / OCR III or equivalent Word Processing Skills RSA / OCR III or equivalent Audio-typing Skills Knowledge of Medical Terminology Shorthand Skills Knowledge Essential Excellent IT Skills Microsoft Office Experience ( Microsoft Access & Excel ) Ability to work as part of a team Significant experience in a similar role or equivalent knowledge Skills Essential Self-motivated and able to work with limited supervision Ability to use own initiative and work independently Manage / prioritise own workload Excellent communication skills Ability to maintain control of sensitive/stressful situations Ability to accurately maintain computerised and manual filing systems and documentation. Ability to supervise and motivate a team Good time management skills Good time management skills Have up to date knowledge of Department of Health Overseas Policies Other Essential Able to work the hours and undertake duties required Ability to build and maintain good working relationships Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Whiston Warrington Rd Prescot L355DR Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)