To listen and talk to patients and their carers and develop therapeutic relationships To undertake and accurately document observations and nursing care in line with Trust policy To accurately report and feedback any concerns To understand the importance of, and maintain the need for confidentiality in all patient matters To participate in the maintenance of a clean, tidy, and safe environment To value diversity and promote equality of opportunity for all and to ensue individuals are treated fairly Attend to patients personal hygiene, including bathing, toileting, and dressing, promoting quality of life and independence To act as a positive role model to the patients and staff To demonstrate appropriate de-escalation skills in managing aggression exhibited by service users, subject to achieving agreed training and competency in Prevention and Management of Violence and Aggression techniques Escort patients as appropriate to other areas of the hospital or the hospital grounds as delegated by a trained member of staff Completion of regular physical health observations, including the recording of these. Also completing the physical health paperwork within the admission process, including smoking/alcohol recording forms